Delivery Manager - French

Support Delivery Manager

Join our Services Team as a Support Delivery Manager. Our customer‑centric team builds innovative and tailored solutions for customers to help them achieve vision. We collaborate to understand customer needs and deliver results and growth opportunities.

• Taking ownership for managing the support experience of strategic accounts and playing a trusted advisor role in ensuring customer satisfaction
• Owning a data‑driven approach to inform, support, introduce process improvements and operational efficiency for our customers
• Collaborating with and coordinating technical support, engineering, product management and account teams to resolve customer incidents and escalations
• Driving incident reviews and introduction of resulting process improvements
• Managing problem prevention, often long‑term, to help resolve repeated or systemic problems

• Extensive support experience working in account management or customer success in a technical environment
• Well versed in how the internet works, networks and protocols such as TCP/IP, HTTP, DNS, TLS/SSL
• Experience with content delivery performance, cloud computing, cybersecurity incident management and attack mitigation techniques
• Familiar with crisis, problem, incident and/or escalation management
• Fluency in English and French
• Empathetic approach to customers, creative, self‑driven and passionate in shaping tailored support improvements

We support your health, well‑being, finances, and life beyond work. For more details, please visit our benefits page.