Director, Client Technology Partner

Key Responsibilities

• Client Engagement & Strategic Leadership
• Serve as the primary technology advisor for multiple strategic client accounts
• Build and maintain strong relationships with senior client stakeholders
• Lead executive‑level client interactions, including quarterly business reviews, strategy sessions, and roadmap discussions
• Translate complex technical concepts into clear, client‑relevant messaging and value propositions
• Act as the “voice of the client” within internal teams to influence priorities and solutions

• Partner with clients to understand their technology landscape, priorities, and long‑term roadmap
• Align internal capabilities and solutions to client strategies and upcoming initiatives
• Define and evolve account‑level technology strategies that support growth, efficiency, and innovation
• Ensure consistency and reusability of solutions across programs and projects

• Act as the central point of coordination across IT, architecture, operations, commercial, and delivery teams
• Facilitate collaboration across internal and external stakeholders to drive aligned outcomes
• Navigate complex organizational structures to connect teams and remove blockers
• Lead cross‑functional discussions to ensure clarity on scope, priorities, and decisions

• Plan and facilitate structured meetings with clear agendas and objectives
• Drive discussions toward decisions, outcomes, and next steps
• Ensure alignment across stakeholders, including senior leadership
• Maintain focus and momentum across complex, multi‑stakeholder environments

• Partner with commercial and contracts teams to support proposals, estimates, and statements of work
• Contribute to client discussions related to scope, solutions, and value
• Support contract negotiations by ensuring alignment between proposed solutions and delivery capabilities
• Identify opportunities for growth, expansion, and new business within existing accounts

• Maintain visibility across client engagements, including progress, risks, and key dependencies
• Ensure appropriate follow‑up on actions, escalations, and open issues
• Guide teams toward solutions without directly managing execution
• Act as an escalation point for complex client or delivery challenges

• Identify opportunities to improve processes, solutions, and client outcomes
• Promote the use of standardized, scalable solutions where appropriate
• Partner with internal teams to evolve and mature capabilities
• Contribute to thought leadership, solution development, and internal best practices

• Provide leadership, mentorship, and direction to Client Technology Partner and related roles
• Support capability development in areas such as client engagement, facilitation, and strategic thinking
• Foster a culture of collaboration, accountability, and continuous improvement
• Serve as a senior escalation point for team members

• Strong client‑facing communication and executive presence
• Ability to translate complex technical topics into business‑friendly language
• Advanced stakeholder management and influencing skills across all levels
• Strong facilitation skills with experience leading large, cross‑functional discussions
• Ability to navigate ambiguity and drive alignment in complex environments
• Strategic thinking combined with practical execution focus

• Understanding of commercial processes, budgeting, and contract development
• Ability to connect solutions to business value and client outcomes
• Experience supporting proposal development and client negotiations

• Working knowledge of Software Development Life Cycle (SDLC), validation, and testing practices
• Awareness of enterprise systems, data integration, and technology landscapes
• Experience in clinical research, life sciences, or regulated environments (preferred)
• Ability to engage effectively with technical teams without requiring deep hands‑on expertise

• Proficiency in Microsoft 365 tools (Outlook, Teams, PowerPoint)
• Experi…