Salesforce Business Analyst

Purpose

This role is responsible for the project to be delivered in line with the scope, schedule and cost.

Lead the Salesforce team responsible for delivery, support, enhancements, and continuous improvement of the Salesforce platform and integrated enterprise applications. Act as the primary interface between business stakeholders, Salesforce delivery teams, and external partners while managing project execution, team performance, and application roadmap initiatives.

• Lead and manage the Salesforce team (Tech Lead and Developers)
• Define goals, priorities and ensure delivery excellence
• Manage project scope, timelines, risks, resources and budgets
• Lead requirements gathering, workshops and solution design
• Ensure alignment with business goals and best practices
• Manage stakeholders, vendors and cross‑functional teams
• Oversee UAT, deployments, releases and change management
• Monitor SLA/KPIs and drive continuous improvement
• Provide Level 3 support and drive RCA and problem resolution

• Functional Documentation (BRD, FRD, User Stories)
• Project & People Management
• Enterprise Integrations & Middleware Understanding
• Change & Release Management

• Jira, Confluence
• SQL & Data Analysis
• Manufacturing / Supply Chain Exposure
• Global Team Experience

• CRM Transformation
• Functional Solution Design
• Stakeholder Management
• People Management & Coaching
• Project & Delivery Management
• Change Management
• Business Process Optimization

• B.E. /
  
  B.Tech /
  
  B.Sc – CS, IT or related
• MBA (IT / Systems / Operations) – Preferred

We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.