Transportation Representative, AV

Description

TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies such as NA, India, and EU. It ensures hassle‑free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all stakeholders informed on the proceedings.

Along with tactical problem solving, TOC is also charged with understanding trends in network exceptions and automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

A Trans Ops Specialist at TOC facilitates the flow of information between different stakeholders (Trans Carriers, Hubs, Warehouses) and resolves any potential issues that impact customer experience and business continuity. The role works across two verticals – Inbound and Outbound operations.

Inbound Operations: Deals with Vendor/Carrier/FC relationships, ensuring that freight is picked up on time and delivered to FC as per the given appointment. The specialist addresses any potential issues occurring during the lifecycle of pick‑up to delivery.

Outbound Operations: Deals with FC/Carrier/Carrier Hub relationships, ensuring that the truck leaves the FC on schedule to deliver customer orders. The specialist addresses any potential issues during the lifecycle of freight leaving the FC and reaching customer premises.

A Trans Ops Specialist provides timely resolution by researching and querying internal tools and making real‑time decisions. The candidate should understand requirements, analyze data, notice trends, and drive customer experience without compromising on time. Basic understanding of logistics, clear written and oral communication, and a drive for process improvement are essential.

• Communicate with external customers (Carriers, Vendors/Suppliers) and internal stakeholders (Retail, Finance, Software Support, Fulfillment Centers).
• Pull data from numerous databases (Excel, Access, SQL, or other data management systems) and perform ad‑hoc reporting and analysis as needed.
• Develop and understand performance metrics to assist with driving business results.
• Scope out business and functional requirements for Amazon technology teams that create and enhance the software systems and tools used by TOC.
• Quickly understand business impact of trends and make data‑driven decisions.
• Systematically escalate problems or data variances to relevant owners and teams, and follow through on resolutions.
• Work within various time constraints to meet critical business needs while measuring and identifying activities performed.
• Excellent verbal and written communication; create narratives outlining weekly findings and variances, and present these findings in review forums.
• Provide real‑time customer experience by operating in a 24/7 environment.

• Bachelor’s degree.
• 10–24 months of work experience.
• Strong communication skills; facilitating flow of information between external teams.
• Proficiency in Advanced Excel (pivot tables, VLOOKUPs).
• Demonstrated teamwork in a dynamic environment.

• Logistics background and lean/ Six Sigma training is a plus.
• Proficiency in SQL.

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Company: ADCI – Karnataka – A66
Job : A3138727