Transportation Specialist, OPERATIONS

Job Description

Network Operations Center (NOC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle‑free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all stakeholders informed on the proceedings.

Along with tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

This role is based in Central Operations, a part of NOC. The team acts as a single point of contact for managing route plans, scheduling and payments for the last mile stations for LATAM and AMET regions.

• Work with business and operations teams to solve customer escalations, analyze historic results, and initiate programs in a rapidly growing and increasingly complex environment.
• Drive improvements to visibility tools, methods, and processes to increase the availability and granularity of actionable data for internal and external partners.
• Show significant ownership on customer issues and proactively initiate SOPs and process changes as required.
• Be passionate about work, detail‑oriented, and possess excellent problem‑solving abilities.
• Exhibit superb communication and customer‑relationship skills, outstanding analytic insight, and advocate for the customer across stakeholders.
• Drive simple, scalable solutions to difficult problems and maintain excellent project‑management skills.
• Communicate with internal customers (CS, MM, LM, FC, Trans Program, HR).
• Deliver exceptional written and verbal communication, create compelling positioning/messaging strategy, and present complex information clearly and concisely.
• Maintain high attention to detail and manage multiple, competing priorities simultaneously with minimal supervision.
• Apply strong analytical, mediation, and problem‑resolution skills.
• Demonstrate leadership with a bias toward action, supporting a culture of ownership and learning.
• Operate efficiently in a collaborative management environment with clear formal and informal communication across remote and local teams.
• Understand and apply process‑improvement techniques.
• Understand execution and daily production goals.
• Review and update SOPs as required; assist with execution duties, train associates, and verify SOP compliance.
• Handle incoming work requests within standard service level agreements (SLAs).
• Provide direction using independent judgment.
• Conduct regular audits with associates for engagement and standard‑work adherence.
• Assist in shift execution with shift managers.
• Work a flexible schedule as business demands, including overnight, weekends, and holidays.

• Bachelor’s degree in a quantitative/technical field such as computer science, engineering, or statistics.
• Experience with Excel.

• Experience with SQL.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – ASSPL – Telangana – D82

Job : A