DCS-Business Analyst

Position Overview

Position requires a qualified applicant to provide technological analysis for system software that supports the ongoing goals and mission of Child Welfare for the Department of Child Services (DCS).

Understanding of agency mission, vision, goals, user groups, business processes and workflows, and how MaGIK supports DCS business units.

• Work at the highest level of information systems analysis while considering the technical and/or business implications of the application of technology and/or improve processes to the current and future business environment.
• Promote the use of technical services to resolve business issues within the agency, division, or program area.
• Deliver technical business solutions to customers while managing the expectations of customers, stakeholders, peers, and management.
• Conduct daily interaction with the other MaGIK sub-teams (software development, quality assurance, systems support, and project management) including activity statuses, project planning, resource planning, issue management, and information updates.
• Formulate and define systems scope and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and industry requirements for identified performance improvement projects.
• Meet regularly with customers, stakeholders and management providing project and status updates.
• Ensure business and user needs are met with timely and accurate service. Interact with project managers to ensure project schedules and compliance.
• Participate in development of technical standards, procedures, and policies.
• Perform related duties as assigned.
• Have solid experience and knowledge of industry standards for business analysis methodologies, including wire framing, conceptual design, developing functional and non-functional requirements, creating user stories, creating traceability matrices, developing business workflows, translating business requests for IT and vice versa, and system testing documentation.
• Deep understanding of financial workflows and hands‑on experience translating complex financial operations into scalable IT system requirements, configuration changes, and technical workflows.
• Advanced knowledge and experience of Microsoft products (Outlook, SharePoint, Word, Excel, Project, Visio). Other useful experience in Salesforce, Jira, and Axure RP.
• Expertise with full software development life cycle including system analysis, functional design, technical design, development, testing, code review and production system support.
• Ability to understand QA/Testing approaches and applications.
• Strong understanding and experience of SDLC and IT governance methodologies, tools and approaches, including Agile and Waterfall.
• Must have ability to quickly obtain a working knowledge of the IN Child Welfare information systems.
• Must have ability to quickly obtain a working knowledge of the child welfare operations and functions of the divisions.
• Must have interpersonal and organizational skills to assist large technology project staffs in multiple levels and assist child welfare services staff to recommend and manage solutions or resolve issues related to child welfare business systems.
• Must have knowledge and skills needed to assist the division in quality assurance, strategic planning, development, process improvements, and client relationships.
• Must stay current in new technologies relevant to child welfare business systems.

• Bachelor’s Degree required.
• Minimum 5 years experience in business process analysis and creating documentation including BRDs, FRDs, user stories, and traceability matrices.
• Minimum 5 years experience in business process modeling and workflow design using Visio, BPMN, or similar tools.
• Minimum 5 years experience working across the full Software Development Lifecycle (SDLC), including analysis, design, testing support, and implementation.
• Minimum 5 years experience working in Agile and/or Waterfall environments using tools such as Jira or similar systems.
• Minimum 5 years experience supporting system testing, including test case development, UAT execution, and defect tracking.
• Minimum 5 years experience performing data analysis using SQL, advanced Excel, or Power BI for reporting and validation.
• Minimum 5 years experience working with systems integration concepts, including APIs (REST/SOAP) and data flow validation.
• Minimum 5 years experience working with enterprise platforms such as Salesforce, ERP systems, or similar technologies.
• Salesforce Certified Administrator or Business Analyst (preferred).
• Knowledge of Child Welfare (preferred).
• PBA/CBAP Certification (preferred).
• MCSE/CSEP Certification (preferred).