Program Manager – Data-Driven Roadmap & Launch Lead

Description

Rufus and Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide.

Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Program Manager (PM) in OPTIMA Programs Org has to work on defined projects with limited guidance.

PM will apply project-management best practices to make the process more efficient and facilitate delivery. PM should be able to assign individual responsibilities, develop appropriate milestones and launch schedules to ensure timely and successful delivery of a project. The PM works backward starting with customers, stakeholders, and any related team owners and work to understand their needs/problem(s) and incorporate their context into project plans.

PM negotiates process improvements and needed features (and their priority), distinguishing between important and urgent, accordingly establish milestones and drive sensible deadlines. PM manages project communications like weekly/monthly flashes and may serve as the first point of contact for OPTIMA projects. PM runs effective meetings and is able to dive deeply into details as easily as conveying high-level plans. PM’s verbal and written style are clear and concise.

A PM should be able to transform raw thoughts into clear documentation and requirements (e.g., project charter, requirements documentation, responsibility matrix, UAT summary, implementation approach, reporting, etc.)

Description

Rufus and Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide.

Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Program Manager (PM) in OPTIMA Programs Org has to work on defined projects with limited guidance.

PM will apply project-management best practices to make the process more efficient and facilitate delivery. PM should be able to assign individual responsibilities, develop appropriate milestones and launch schedules to ensure timely and successful delivery of a project. The PM works backward starting with customers, stakeholders, and any related team owners and work to understand their needs/problem(s) and incorporate their context into project plans.

PM negotiates process improvements and needed features (and their priority), distinguishing between important and urgent, accordingly establish milestones and drive sensible deadlines. PM manages project communications like weekly/monthly flashes and may serve as the first point of contact for OPTIMA projects. PM runs effective meetings and is able to dive deeply into details as easily as conveying high-level plans. PM’s verbal and written style are clear and concise.

A PM should be able to transform raw thoughts into clear documentation and…