Learning & Development; L&D – Senio Analyst​/Process Lead - Kolkata

Job title: Learning & Development (L&D)-Senior Analyst/Process Lead
-Kolkata

Job Description

• Minimum 2+ years’ experience in Learning & Development and supporting the L&D team with end-to-end program management, case handling via Service Now, and LMS operations.
• Email/Case Management:
  Understand the types of emails received in the mailbox and triage them according to process needs.
• Provide appropriate response while maintaining SLA and driving towards complete resolution and case closure.
• Auditing:
  Perform peer audits of cases processed by team members to ensure quality and compliance.
• Process Metrics:
  Take ownership in meeting the process metrics and work towards process improvement.
• LMS management:
  Manage end-to-end processes related to the LMS, including content upload, attendance marking, data maintenance, etc.
• Escalation Management:
  Take ownership, acknowledge the issue, analyze and work on the solution, implement it, and use the experience as a learning opportunity to prevent recurrence.
• Program Recommendations:
  Recommend improvements or new programs based on analysis and feedback.
• SOP Management:
  Prepare and update Standard Operating Procedures (SOPs) for process updates and changes so that activity is accurately recorded in line with relevant processes.
• Career Consulting:
  Provide consulting and advisory support to delegates, helping them with their career aspirations and journey.
• Financial Responsibilities:
  Raise Purchase Orders (PO) in the system and ensure the Budget Tracker is maintained to record all expenses, including vendor payments.
• Client and Vendor Management:
  Work closely with a range of key stakeholders and vendors to enable effective service delivery.