Customer Service Call Center Agent

This position is responsible for providing technical troubleshooting support by phone to internal users and/or external customers. This role troubleshoots ASA product issues, ensuring timely resolution and a high level of customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

• Respond to technical support requests via phone, email, chat, or ticketing system
• Diagnose and troubleshoot system issues with product
• Provide step-by-step guidance to users to resolve technical problems
• Document issues, resolutions, and processes
• Follow up with users to ensure issues are fully resolved

• 1–3 years of customer service troubleshooting support.
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to explain technical concepts to non-technical users
• Strong organizational and time management skills
• Ability to prioritize and manage multiple tasks
• Electronics interest and/or experience a plus

• Primarily office environment
• May require occasional lifting of equipment (up to 25 lbs)
• May require after-hours or on-call support depending on business needs