Data Center Technician , DCC Communities

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You will play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

• Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serves as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in cramped and/or elevated locations.
• Bend, lift, stretch, and reach as required.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely without limitation.
• Work in a noisy environment.
• Work shifts longer than 8 hours to support 24/7 operations, covering both night and day shifts.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Work a flexible schedule including weekends, nights, and holidays.

• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field.
• Experience managing work and priorities through a ticketing system.
• Experience in a data center or other critical environment.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.