Senior Technical Consultant - Servicenow ITSM

Overview

Senior Technical Consultant - Service Now ITSM (Req ).

Location:

Indiana (Hybrid); multiple locations in country.

• In-depth knowledge of the Service Now Platform to design, develop, implement and test modules in line with timelines, budget, quality and standards.
• Hands-on ITSM process implementation experience on ITSM modules:
  Incident Management, Problem Management, Change Management, Knowledge Management, etc.
• Hands-on integration design and development for Service Now integrations with external tools (e.g., Salesforce, SCOM, Mule Soft, Snap Logic, Perspectium) and Service Now to Service Now integrations as per business needs.
• Design inbound/outbound integrations; REST and SOAP services; bi-directional integrations; custom REST and SOAP services.
• Identify and design Service Now integration requirements (Mid-tier setup, Event Management, CMDB discovery and mapping).
• Develop and configure Service Now ITSM application and Service Portal per customer requirements and best practices.
• Collaborate with stakeholders to gather requirements and translate into technical specifications.
• Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer.
• Create server/client scripts (Script Includes, Business Rules, Client Scripts, ACLs), publish service catalogs and record producers.
• Propose process improvements; provide technical documentation per standards; maintain up-to-date skills in Service Now, JavaScript, HTML.
• Drive requirements with customer stakeholders (including executives) and mentor team members.
• Develop and document best-practice approaches and reusable assets; create and review user stories and perform system testing and integration testing; support UAT and go-live.
• Stay current with Service Now features and recommend improvements.

• Degree or 4+ years of IT experience; strong knowledge of the Service Now platform and implementation/development experience.
• Service Now
  
  Certifications:
  
  Administrator, Implementation Specialist ITSM, Application Developer;
  Integration Hub;
  JavaScript, Jelly, HTML, CSS; web services integration.
• Ability to manage competing priorities in a complex environment; excellent written and verbal communication; stakeholder engagement at senior levels.
• Experience with MSP instances is a plus; strong problem solving and teamwork.
• Skill areas: ITSM, PA, Discovery, Service Mapping, Event.

Relocation supported:
Yes. Visa sponsorship:
No.

We are committed to an inclusive recruitment process that values diverse backgrounds and experiences of all applicants.

Copyright 1995 - 2024 Fujitsu