Operational Onboarding Manager - France

The Challenge

You will be responsible for ensuring a seamless transition for our large and very large clients, serving as their dedicated Alan specialist during the critical onboarding phase.

Your role requires a strong ability to build trusted relationships with key stakeholders, proactively identifying and resolving potential challenges before they arise.

The ideal candidate will demonstrate exceptional communication and change management skills, with a proven track record of training and supporting key accounts through digital transformation initiatives. This position plays a vital role in Alan's growth strategy.

Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner. You will lead comprehensive onboarding workshops and provide hands‑on training for HR administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup.

All Onboarding Manager work on specific projects outside their regular duties, contributing to process improvements, tool optimisation, and organisational methods. You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre‑Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively.

Another responsibility will be to mentor more junior members of the Care team, fostering a culture of continuous improvement and knowledge sharing.

You would be happy at Alan if you:

• Have a genuine passion for caring for admin and solving their problems.
• Can speak and write impeccable French and English.
• Are comfortable with technology and using various digital tools.
• Are at ease with answering requests and onboarding admins on specific topics via email, chat, phone, video meetings, onsite meetings, or workshops.
• Have a very empathetic and serene state of mind.
• Are motivated and with a “builder” mindset.
• Have an enthusiasm for teamwork and learning.
• Have interest working closely with product teams to build new features.
• Want to develop customer‑facing skills by creating a strong relationship with our admins.

Soft Skills:

• Show owner and growth mindset, challenges positively, communicates effectively.
• Able to embrace change, demonstrate client‑facing posture, empathy, collaborative mindset, adaptability, and pedagogic skills.

Hard

Skills:

• Excellent French writing skills.
• Excellent problem‑solving skills.
• Good and structured written & oral communication skills in English.
• Great organisation skills / Time management skills.
• Ability to simplify complex topics.

Experience:

• Significant experience in customer‑facing roles such as Customer Success.
• Autonomous, driven, and comfortable in a fast‑paced environment.
• At ease navigating complex and new topics.

At Alan, we believe that being in good health is a basic need, and it starts with our employees. Therefore, we offer:

• Fair rewards:
  Generous equity packages.
• Flexible Office: HQ office space, sponsored co‑working hubs, or full‑remote options.
• All the tools you need:
  Top of the range equipment.
• Flexible vacation policy and working hours.
• Delightful healthcare insurance for you and your family.
• Transport benefits, Learning & Training opportunities.
• Extended parental leave.