Director, Warranty Data Governance

Director, Warranty Data Governance Accéder directement au contenu principal#Director, Warranty Data Governance page is loaded## Director, Warranty Data Governance Postulerlocations:
IN-Jeffersonville:
GA-Atlanta time type:
Full time posted on:
Offre publiée aujourd'huijob requisition :
JR2602771

At AIG, we are reimagining the way we help customers to manage risk. Join us as a the Director of Warranty Data Governance to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.  
** Make your mark in Warranty
** AIG Warranty delivers a full range of service solutions including warranty management administration, extended service contracts and mobile insurance theft/loss programs, customer service support, service network management, claims processing services, and service contract underwriting. With over 20 years of experience, we are one of the Warranty and Service industry's leading providers, which is why many of the world's largest and most respected brands choose us.

When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.  The Director Warranty Data Governance is a critical role within the division of US Warranty that will report directly into the Head of Underwriting US Warranty, General Insurance. The role is responsible for the governance, oversight, and management of all data related activities for Warranty North America including training and development of the data subject matter experts and data stewards committee, oversight of data controls and quality of data, report development, and matters related to business intelligence.

The position ensures that all Warranty Operations adheres to the General Insurance data governance bulletins, standards, policies, procedures, and guidelines while operating within approved limits and best practices for the Warranty data operating model.  The candidate is responsible for leading a team of data analysts with cross-functional team oversight. The successful candidate should have previous experience in leading a team of data analysts, supporting offshore or near shore teams, and have influence over operational units to support the enterprise.

This position will oversee the Warranty data operations and business intelligence strategy for a high transactional business unit within the General Insurance business unit  successful candidate will meet the following criteria:  
** How you will create an impact*
* * Previously led a data support and business intelligence team or teams or have other translatable data management experience.
* Provide input into the general operating budget process and IT budget strategy.
* Fiscally responsible for both creating and adhering to operational budgets and ROI tracking.
* Maintain and provide expertise in data strategy efforts including data warehousing, data lakes, or other data storage and recall techniques.
* Manage day-to-day data operations including data management support tickets and other reporting or business intelligence needs.
* Train and mentor team and business units on best practices for driving a culture of data excellence.
* Participate in business reviews as-needed with clients and senior leadership.
* Proactively identify data and process improvements.
* Make recommendations to bring about efficiency and change.
* Maintain good working relationship with internal and external stakeholders.
* Focus on continuous improvement to offer the best-in-class service.
* Strong communication skills.
* Perform additional managerial and leadership duties as assigned.  
** What you'll need to succeed*
* * Strong working PC knowledge – Microsoft Word, Excel, Access, Outlook, Power Point and Visio.
* Can apply systems thinking to generate solutions, focus on process rather than isolated events to identify root cause, and evaluate alternative solutions.
* Exhibit a “can-do” attitude approach and inspire others to excel.
* Prior experience and an understanding of digitization and technology transformation.
* Able to perform in a fast-paced environment…