Strategic Services Consultant

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The next step in your strategic services career begins here.

Full-time | Birmingham, United Kingdom | Hybrid

Orlo is looking for a Strategic Services Consultant who can help our customers recognise the most value from our Orlo suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves to report on and deliver value.

This role will be central to helping public sector clients strategically leverage Orlo’s platform. As an adaptable value driver, you will partner closely with the client and internal teams (sales and customer success) to uncover and design the customer’s use case and continue to communicate goals and impact post-sale, laying the foundation for their successful strategic use of Orlo’s social media management, listening, and community engagement tool.

You will drive maximum value from the Orlo system, starting in the sales cycle, to platform configuration and by consulting and reporting on a successful social media impact that aligns with the current social landscape.

At Orlo, we’re proud to support some of the UK’s most critical public service providers, including emergency services that protect and serve our communities every day. Our platform is used by a growing number of police forces, fire and rescue services, and other blue light organisations to streamline digital communications and build public trust. With clients such as West Midlands Police, Cheshire Fire & Rescue Service, and Merseyside Police, we enable emergency services teams to deliver timely, transparent, and secure digital engagement – whether during routine operations or in times of crisis.

With strong relationships across the sector, including with 41 of the UK’s police forces, our track record speaks volumes about the value we bring to those on the front line.

• Support the creation of customers’ tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals
• Support the sales team in demonstrating product value
• Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
• Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media
• Create and present impact reports that clearly communicate the output and effect on our customers’ work
• Deliver training and workshops

• 4+ years in social media strategy and customer-facing roles
• Experience in training and in navigating a software platform
• Reporting and data analysis experience

• Understanding of social networks (in particular X, Facebook, Instagram, Tik Tok and Linked In) and social media strategy (ideally for public sector organisations)
• Understanding sophisticated use cases for social media strategy, such as social listening strategy and impact reporting
• Flexibility to work on multiple projects and simultaneously support the Sales and Success team
• Understanding of all components of the software sales process and the customer lifecycle
• Skilled in presenting performance insights to clients and internal stakeholders.
• Familiarity with Boolean search strings and survey methodologies is desirable.
• Proven experience working with public-sector or government clients is desirable.
• AI literacy is desirable.

Lots of solutions claim to bring digital communications teams together, but Orlo is the only platform purpose-built with the needs of public sector marketing, comms and citizen engagement professionals in mind. Since its creation back in 2012, Orlo has built a network of like-minded sector experts and community partners to help us on our mission to share best practices and industry insights.

Orlonians are committed to helping our customers build trust with their audience through brilliant conversations – and have fun along the way. You’ll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it’s on a customer call, on one of our wonderful webinars or at our flagship BIG Social event.

• We’re bold
• We graft
• We’re curious
• We give a sh
  * t
• We’re genuine