More jobs:
Zendesk Operations & WFM Analytics Lead
Job in
Indiana Borough, Indiana County, Pennsylvania, 15705, USA
Listed on 2026-07-31
Listing for:
Fortive Corporation
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
CRM System -
Business
CRM System
Job Description & How to Apply Below
Fortive Corporation is seeking a Zendesk Operations lead to administer Zendesk, manage queues and workflows, and drive continuous improvements across multi-channel contact-centre operations.
You will collaborate with Operations, Quality, and Training to optimize performance, manage integrations with CRM/WFM, and develop insightful dashboards using Excel, Power BI or Tableau. A 5+ year track record in Zendesk and contact-centre analytics is expected.
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