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Zendesk Platform Lead & AI Chatbot Specialist
Job in
Indiana Borough, Indiana County, Pennsylvania, 15705, USA
Listed on 2026-08-03
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Business Analyst
Job Description & How to Apply Below
Allegion is seeking a Zendesk IT Analyst/Administrator to own and evolve the Zendesk platform across multiple brands, delivering intuitive Help Centers, AI-powered chatbots, and robust support tooling. You will collaborate with IT, Customer Success, and product teams to translate business needs into scalable Zendesk solutions.
You’ll manage roles and access, build dashboards in Explore, and ensure platform health with regular audits and security practices.
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