Transportation Representative, Relay Operations

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Effectively communicate in a clear and professional manner at all times.

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners.

Effectively manage sensitive cases by reporting up the escalation matrix.

Demonstrate excellent time-management skills.

Maintains or exceeds targeted performance metrics.

Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills – ability to clearly understand and state the issues customers present.
• Ability to concentrate – follow customers issues without distraction to resolution.
• Work successfully in a team environment as well as independently.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.

• Logistics background and Experience in similar role.
• Proficient in Excel.