Technical Writer

Responsibilities

• Create and maintain technical documentation, including user guides, instructional manuals, release notes, and FAQs.
• Translate complex infrastructure and platform concepts into clear, user-friendly content.
• Support customer-facing documentation such as user guides and knowledge base articles.
• Maintain and enhance documentation repositories, including Confluence and Git-based platforms.
• Ensure consistent standards, templates, and formatting across all documentation.
• Keep documentation up to date with evolving systems, ensuring accuracy and usability.
• Work independently to research, develop, and complete assigned documentation projects.

• Minimum 3+ years of relevant experience.
• Strong ability to understand, interpret, and clearly explain technical systems.
• Experience working with product release cycles and collaborating with Product and Engineering teams.
• Excellent written communication skills with strong attention to detail.
• Familiarity with documentation authoring tools such as Robo Help, Help & Doc, or similar.
• Working knowledge of Git Hub workflows, Confluence, Jira, or equivalent tools.
• Comfortable working in a fast-paced, dynamic environment.
• Proficiency in Markdown and HTML.
• Preferred / Good to Have:
  Exposure to manufacturing platforms, cable industry, or infrastructure-related domains.
• Preferred:
  Experience working with Oxygen XML Editor or similar tools.
• Bachelor’s degree in Technical Communication, Computer Science, or equivalent professional experience.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.