Sr Delivery Lead (Salesforce

Date: Jul 29, 2026

Location: MH, IN

Company: HMH

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit

Program Manager Duties & responsibilities include, but are not limited to:

• Program Leadership & Governance
• Own and execute the Salesforce Sales Cloud, Service Cloud, and Revenue Cloud Advanced program, aligning CoE capabilities with business and IT strategy.
• Establish program management governance, project milestones, resource allocation, risk mitigation strategies, and budget tracking.
• Partner with sales, service, revenue operations, IT, and customer‑facing teams to gather requirements and translate them into scalable solutions.
• Scope & Delivery Management
• Project Lifecycle Ownership:
  Drive Salesforce implementation, enhancement, and integration projects from kickoff through post-launch support.
• Scope & Schedule Control:
  Define project scope, deliverables, project plans, and critical path items to ensure on‑time, on‑budget delivery.
• Ensure adherence to Agile delivery practices and Organizational PMO standards.
• Backlog & Sprint Facilitation:
  Lead Agile/Scrum ceremonies (daily standups, sprint planning, backlog grooming, and retrospectives) or manage waterfall schedules depending on project delivery style.
• Technical & Business Alignment
• Requirement Gathering:
  Collaborate with business analysts, admins, and developers to translate business processes into clear user stories and functional requirements.
• Solution Validation:
  Work with Salesforce Architects and Leads to ensure proposed technical solutions align with business objectives without creating unnecessary technical debt.
• Integration Coordination:
  Manage delivery timelines for third‑party integrations (e.g., Informatica, Snowflake, ERPs, Eloqua, Docu Sign, etc.) connected to the Salesforce ecosystem.
• Team & Stakeholder Coordination
• Cross‑Functional Coordination:
  Act as the primary bridge between business stakeholders (Sales, Service, Marketing) and the technical delivery team (Admins, Developers, QA).
• Resource Management:
  Assign tasks, remove blockers for developers/admins, and manage capacity planning.
• Vendor Management:
  Coordinate with external Salesforce implementation partners or SI consultants to keep external deliverables on track.
• Quality Assurance & Change Management
• UAT & Testing:
  Coordinate Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT) to ensure features meet acceptance criteria before deployment.
• Release Management:
  Oversee deployment schedules, sandbox management strategies, and production cutovers.
• Adoption & Training:
  Partner with change management leads or business managers to design training materials, release notes, and end‑user onboarding programs.
• Risk Management & Reporting
• Status Reporting:
  Maintain clear project dashboards, key health metrics, and status reports (budget burn rate, milestone progress) for leadership.
• Issue & Risk Mitigation:
  Proactively identify, track, and resolve project risks, dependencies, and scope creep before impact delivery.
• Continuous Improvement
• Identify opportunities to improve delivery processes and operational efficiency.
• Drive Agile maturity across the teams.
• Implement best practices in estimation, planning, reporting, and execution.
• Promote a culture of accountability, ownership, and continuous learning.

• 8+ years Salesforce Program/Project Management experience leading large-scale Salesf orce implementations or transformations.
• Proven track record of managing multi-cloud Salesforce environments (e.g., Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud/CPQ).
• Hands‑on experience with Agile/Scrum delivery methodologies (PMI-ACP, CSM, or SAFe certification is a…