OSC IT Assistant

OSC 02/2026: IT Assistant

The Online Safety Commission invites applications from suitably qualified candidates for the vacancy referred

The Online Safety Commission invites applications from suitably qualified candidates for the vacancy referred

The IT Assistant position is responsible for providing technical assistance, maintaining ICT infrastructure, supporting business applications and digital systems, and assisting in the implementation of technology solutions that promote efficient, secure, and reliable service delivery across the Commission.

• Provide first-level technical support for hardware, software, network, connectivity, and ICT-related issues across the Commission.
• Install, configure, maintain, and troubleshoot computer systems, laptops, printers, scanners, mobile devices, audio-visual equipment, and other ICT assets utilised by the Commission.
• Assist in diagnosing and resolving ICT system, software, application, and network issues in a timely and effective manner.
• Support user account administration, including account creation, password resets, access permissions, email administration, user onboarding, offboarding, and system access management.
• Assist in administering and supporting Microsoft 365, cloud-based services, shared drives, collaboration platforms, and other digital workplace solutions utilised by the Commission.
• Monitor ICT systems, network connectivity, internet services, and ICT infrastructure to support business continuity and operational efficiency.
• Assist in maintaining the security, confidentiality, integrity, and availability of OSC's information systems, databases, networks, digital platforms, and electronic records.
• Support the implementation and monitoring of cybersecurity measures, including antivirus protection, patch management, system updates, vulnerability identification, user awareness initiatives, and security best practices.
• Assist in identifying, recording, escalating, and responding to ICT security incidents, system vulnerabilities, cyber threats, data breaches, and operational risks.
• Support the implementation of data backup processes and assist in maintaining disaster recovery, system restoration, and business continuity arrangements.
• Provide technical support and administration for OSC's complaint management systems, customer relationship management systems, databases, digital records systems, and other business applications utilised by the Commission.
• Assist in maintaining, updating, and supporting OSC's website, online complaint platforms, digital communication tools, and other public-facing digital services.
• Maintain accurate records of ICT assets, software licences, warranties, inventories, equipment allocation, and related ICT documentation.

Alongside other responsibilities outlined in the Job Description document below.

• High level of professionalism, integrity, and discretion.
• Culturally aware and able to work effectively in a diverse workplace.
• Proactive, adaptable, and detail-oriented.
• Ability to work under pressure and meet deadlines.

• Diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of two (2) years’ relevant experience in ICT support or a similar technical role.
• Good understanding of computer hardware, software, operating systems, and basic networking concepts.
• Experience in troubleshooting ICT issues in a professional environment is an advantage.
• Knowledge of ICT security principles and data protection practices is desirable

• Timely resolution of ICT support requests and technical issues.
• Reduced system downtime and improved reliability of ICT services.
• Accurate maintenance of ICT asset register and inventory records.
• Effective support for ICT equipment setup during meetings, trainings, and events.
• Successful implementation of user support and on boarding processes.
• Compliance with ICT security policies and procedures.
• Positive feedback from staff regarding ICT support services.

The Online Safety Commission (OSC) welcomes applications from qualified candidates. All applicants must:

• Be of good character and demonstrate a commitment to the values and principles of the OSC as outlined in the Online Safety Act 2018.