Senior Windchill Architect

Navigating Change. Powering Progress. | Reimagining the Future with Birlasoft

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,000+ professional team committed to upholding the Group's 170-year legacy.

Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

Senior Windchill Architect (Medical Device Industry) – AMS Client-Facing Role 10+ Years of Experience.

We are looking for a Senior Solution Architect, PTC Windchill PLM to lead a strategic, customer-facing engagement for a US-based Medical Device customer. The Architect will own end-to-end solution architecture, technical governance, AMS leadership, enhancement roadmap, integration strategy, migration oversight, validation alignment, and stakeholder engagement across a complex Windchill and Thing Worx ecosystem.

This role requires a senior techno-functional leader who can work closely with customer IT, Engineering, Quality, Regulatory, Manufacturing, Support, and business stakeholders while also guiding offshore teams across Windchill development, integrations, migration, validation, AMS support, deployment, and continuous improvement tracks.

The role is not limited to technical architecture. The Architect must also drive customer confidence, scope control, CR shaping, estimation, delivery governance, risk management, automation adoption, operational efficiency, and account growth
.

The engagement also includes complex integrations such as MDM, UDI, iLearn, Open Text, Website, GTS, Vault, and regulatory process flows.

The Architect will be expected to convert AMS from a support-led model into a value-led operating model by reducing recurring incidents, identifying automation opportunities, improving SLA performance, enabling AI-driven diagnostics, supporting renewals, expanding scope, and generating additional revenue opportunities

• Experience in Medical Device domain is must.
• Experience with FDA QMSR / 21 CFR Part 11 compliance and regulatory requirements.
• ISO 13485 exposure or certification-related experience.
• Experience with Validation Documentation activities, including IQ/OQ/PQ
  .
• Experience for Production support, issue management, environment support
• Experience on AI / Automation Leadership and Regulatory Systems Integration

• PTC Windchill Core
• Strong hands-on experience in PTC Windchill PLM, preferably Windchill 11.x, 12.x, 13.x, or Windchill+ exposure.
• Deep knowledge of Windchill PDMLink, Change Management, Document Management, Part Management, BOM Management, Workflow, Lifecycle, Type and Attribute Management, Access Controls, Teams, Preferences, and Business Administration.
• Experience with Thing Worx/Navigate, CAD integrations, publishing, WVS, visualization, and multi-environment support is strongly preferred.
• Understanding of Windchill architecture including Method Server, Background Method Server, Web Server, database, vaults, queues, file servers, clusters, load balancing, and Solr indexing.
• Experience supporting multi-environment landscapes such as DEV, TEST, QA, VAL, PROD, training, migration, and sandbox environments.

• 10+ years of hands-on PTC Windchill experience.
• 5+ years as Solution Architect, Technical Architect, Lead Architect, or equivalent role.
• Experience leading customer-facing architecture discussions for US or global customers.
• Experience with AMS, enhancement, implementation, integration, migration, upgrade, validation, and support tracks.
• Experience managing offshore or distributed delivery teams.
• Prior Medical Device, Life Sciences, Manufacturing, Automotive, Aerospace, or regulated industry experience is strongly preferred.
• Experience in proposal support, CR estimation, scope management, and customer stakeholder management is mandatory for this role.

• PTC Windchill certification.
• ITIL certification.
• ISO 13485, CSV, GxP, or Med Device validation training.
• AI/GenAI, Microsoft Copilot, Azure AI, or prompt engineering certification.