Technical Support Engineer; Branch Engineer

Gadell Net Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.

We believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.

As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.

As a Branch Engineer, you will be responsible for all onsite support. Your main objective is to ensure that you are timely in arriving onsite, coordinating with Dispatchers when you will be late to sites, resolving user issues onsite in a timely manner, and escalating issues that you are unable to resolve to remote teams to review. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level.

As a Branch Engineer, you will be visiting clients onsite as required and will be one of the main points of contact for any IT needs.

Additional duties include assisting our project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. All Technical Support Engineers participate in an on-call schedule. Daily time entry and management of your personal ticket queues will be required. This role will be a full-time onsite position for one of our Indianapolis clients located in downtown Indianapolis. It will require some out of state/ overnight travel.

• Act as a credible onsite resource for remote teams to resolve issues
• Primary contact for CSE clients that are assigned to you for technical issues
• Repair, Warranty, and deploy workstations for clients
• Diagnosing and resolving network related issues for clients
• Identify and report possible opportunities to account management for hardware and software upgrades or gaps
• Help maintain and write documentation for clients when necessary
• Participate in an On-Call rotation for after hours
  • After-Hours responsibilities may include installation, configuration of server room hardware (eg. Switches, Firewalls, UPS devices)
• Troubleshoot and resolve remote tickets when on-site work is not available

• Occasional physical requirement to twist, stretch, and lift over 50 lbs.
• Reliable transportation and valid driver’s license.
• After-Hourswork will be required for critical outages, projects, and on-call rotation.
• 2 or more years of experience troubleshooting and working with the following systems
  • Desktop systems up to Windows 11
  • Server systems up to Server 2022
  • Office
    365 or Online Exchange 2019
  • Any brand of Modern (2019) Network equipment
• 2 or more years of experience with network design, maintenance and installation
  • Experience troubleshooting Network Cabling
  • Mounting Network Hardware into Communication Racks or Mounting Wireless Aps
  • Maintaining Network Infrastructure
• Application support
  • Microsoft Teams conference Rooms
  • Office Suite
  • Adobe
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Strong documentation skills
• Ability to conduct research into a wide range of computing issues is required
• Ability to present ideas in a user-friendly, business-friendly manner
• Working knowledge of a range of diagnostic utilities
• Excellent communication skills, both written and verbal
• Valid Driver’s License

• Experience with Server Administration
• Active Directory Management
• GPO maintenance and setup
• In-depth understanding of Zebra printers
• Proficient level of understanding with Powershell/CMD

Gadell Net serves businesses in multiple markets with outsourced technical expertise. We are…