Chief Digital Officer

The Chief Digital Officer (CDO) is responsible for setting and executing the City-County’s enterprise digital strategy and ensuring that technology systems, digital experience, workforce capability, and enterprise applications work in harmony to deliver modern, equitable, accessible, and secure services to residents, businesses, visitors, and internal users.

This executive leadership role ensures tight integration between constituent digital experience, enterprise application capabilities, and enterprise architecture, guaranteeing that strategic priorities translate into measurable improvements in service delivery, technical efficiency, and public satisfaction.

Serving as the primary champion for technology, this role establishes and upholds digital standards, guiding portfolio investment decisions, and drives modernization through defined decision rights and a mature policy lifecycle.

The purpose and mission of the Information Services Agency provides information technology services to the city and county. It helps each of the city and county agencies and departments achieve their mission through technology solutions. Information Services Agency aligns its objectives with the business of city and county partners to provide accessible and reliable services to local citizens, businesses, and visitors.

The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

The City of Indianapolis Marion County is an equal opportunity employer
. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

• Develop, refine, and execute the City-County Digital Strategy aligned to IT and Cybersecurity Strategies.
• Continuously assess market trends, emerging technologies, and modernization opportunities.
• Build public digital experience plans and roadmap for multi-year modernization.
• Champion innovation, enterprise-wide digital transformation, and change adoption
• Identify and remove barriers to keep the technical needs and direction of the City-County on track.

• Guide development of enterprise architecture governance structures.
• Direct technical standards, processes, and procedures used across ISA.
• Ensure compliance with privacy, security, and governance requirements.

• Provide executive direction and oversight of enterprise applications strategy, operations, and lifecycle management.
• Ensure appropriate architecture and integration across enterprise systems
• Govern prioritization, resource allocation, and vendor/MSP performance.
• Oversee delivery of application projects, compliance, service levels, and modernization outcomes.
• Lead decision-making processes and work closely with ISA staff in determining, developing, and managing the City-County technology portfolio.
• Serve as technical advisor to IT and business leaders, guiding solution design.

• Direct City-County digital experience strategy and ensure constituent-facing improvements align to modernization goals.
• Oversee service quality measurement, cross-agency experience insights, and customer satisfaction benchmarks.
• Guide change management support for agency adoption of new systems, digital tools, workflows, and service processes.
• Foster culture continuous improvement in processes, systems, and…