Customer Operations Manager M​/F

Be aware of on-wing BSI conditions and coordinate regularly with Indi Go to anticipate and confirm engine removals. Work in partnership with FSE and customer and maintain removal plan updated.

Once removal is confirmed by Indi Go, coordinate with the FTM and MRO network planning to confirm shop assignment according to capability – capacity and ensure timely shipment of the engine.

Upon confirmation of shop assignment, initiate and process Purchase Orders (PO), OTP, and share the same with the designated shop.

Lead the Gate-00 call with the shop prior to induction.

Maintain oversight on availability and stock of key COP parts such as Combustor, HPT Case, etc.

Maintain and update the engine database based on long-term removal forecasts. Refine and adjust the plan weekly based on latest removal inputs from Indi Go and FTM/CT.

Take full ownership of the physical RTI (Removal-to-Induct) process and ensure timely intervention on key items such as PO issuance, logistics/transportation, and Gate-00 call. In partnership with FTM, measure and maintain dashboard of all key activities from removal to engine readiness.

Maintain customer fleet stability: in partnership with Customer Team as well as Customer fleet planning, organize review of short, mid and long term customer fleet stability and propose recovery actions as needed.

Coordinate with engine owners and shop visit managers throughout the network to ensure correct progress of customer engine shop visits: take actions and further decisions to secure turnaround time.

Schedule and attend weekly visits to the Indi Go office to address open points and maintain strong customer rapport.