Parts & Service Solutions Coordinator

Parts & Service Solutions Coordinator

Location:

Neenah, WI (on‑site, primarily office with light warehouse tasks)

Reports To:

Service Operations Leader (SOL)

Pay: $22–$26/hour + performance bonus (target 6% of annual earnings)

Type:
Full-Time, Hourly

Access is a premier manufacturer's representative and service provider based in Wisconsin, supporting mission‑critical infrastructure across the state — with national and international reach. We work on systems where failure is not an option — power, cooling, and monitoring solutions that keep facilities operational.

We are looking for a driven, detail‑obsessed Parts & Service Solutions Coordinator who takes pride in getting things right and is energized by solving problems for customers.

A note on scope: this is a single, well-rounded role at a growing but still small company — not two jobs stitched together. The parts research and customer work is the heart of it, with light, occasional warehouse and receiving tasks mixed in. All of it fits comfortably inside a standard work week.

This role is responsible for researching, identifying, quoting, and coordinating parts for service work and customer needs. It also includes some light, hands‑on tasks around our (currently small) parts inventory — keeping things tidy, handling occasional manufacturer returns, and helping receive the occasional delivery. You will report to the Service Operations Leader (SOL) and work closely with technicians in the field, service leadership, manufacturers and vendors, and customers.

• Gets the right part the first time
• Takes ownership of complex part research (doesn't guess)
• Keeps our small parts area tidy and organized, and knows what's on hand
• Handles manufacturer returns without things falling through the cracks
• Moves quickly but never sacrifices accuracy
• Builds trust with customers through reliability
• Identifies opportunities to support and grow the business

• Identify correct parts for complex systems and equipment
• Work through manufacturer documentation, BOMs, and support channels
• Validate part numbers and compatibility before quoting or ordering

• Prepare accurate parts quotes and process orders
• Communicate directly with customers regarding parts needs and timelines
• Coordinate with dispatch and technicians so jobs are properly equipped

• Keep our small parts/stock area clean and organized
• Handle manufacturer returns as they come up
• Occasionally help unload a delivery truck (forklift training provided)

• Identify opportunities to grow parts revenue through trust and responsiveness
• Follow up on quotes and open opportunities; build long‑term customer relationships

• Extremely detail‑oriented, with a strong sense of ownership
• Driven to get the right answer, not the fast answer
• Doesn't mind occasionally pitching in on light physical tasks
• Clear, confident communicator who brings energy and urgency to their work

• Occasional forklift use to help receive a delivery truck (Access will train/certify — infrequent, not a daily requirement)
• Ability to lift and carry parts as needed
• Comfortable working in a combined office/light‑warehouse environment

Helpful but not required: parts coordination/service support experience, mechanical/electrical/HVAC exposure, ERP or service system experience. We will train the right person with the right mindset.

• Hourly Pay: $22–$26 per hour
• Performance Bonus:
  Target 6% of annual earnings, tied to Parts Gross Profit, Parts Revenue, and execution — with accelerators up to 125% payout