RN - Call Center

## RN
- Call Center Apply locations:
North Complex time type:
Full time posted on:
Posted Todayjob requisition :
JR2298RN
- Call Center
7750 Contact Center
*
* Schedule:

** Day Shift. Monday - Friday 8a-430pmType additional details specific to position and/or department.
** About the Position
** The Phone Triage Registered Nurse position is the first of contact with our customers calling asking for clinical assessment and/or advice. This position is designed to assist the provider(s) by utilizing their critical thinking for brief assessments to achieve quality outcomes for the customer. Under the general supervision of Central Scheduling management, this position will be responsible for patient triaging, nursing assessments, collaboration with providers as well as other departments, and provision of quality patient care in compliance with local, state, and federal regulations and accreditation standards.
** Overview of Responsibilities
*** Provides professional nursing triage services and health advice to patients over the phone.
* Performs a detailed evaluation of patient symptoms, relaying information to provider and their team when appropriate, providing appropriate medical advice on treating symptoms and/or recommendations for escalating treatment.
* Follows established procedures and protocols, and documents calls as required.
* Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient's condition and history, utilizing the patient's chart to determine these conditions.
* Uses computerized clinical decision-making including algorithms that closely imitate physician logic and thought patterns as a guide.
* Ensures accuracy of all documentation.
* Facilitates referrals to other physicians by phoning their offices, making an appointment for the patient, and forwarding requested test results, etc. Records and tracks all referrals.
* Contacts Hospital and outside sources regarding lab results, x-ray results and ER reports.
* Phones pharmacies to authorize prescriptions.
* Contacts nursing homes regarding patient orders.
* Contacts patients to relay test result information and returns patients’ phone calls with the physician's recommendations for their care.
* Pre-certifies hospital admissions and referrals by contacting the appropriate insurance professionals and providing them with the requested information. Records precertification number in chart. Records and tracks all referrals.
* Performs front office duties and other duties as required.
* Performs all duties respectful of confidentiality and safety of all patients, employees, and physicians.
* Arranges appointments for patients who do not need to go to ER but need to see a physician. Consults with physician as needed.
* Prioritizes work tasks and services and completes tasks in a timely manner.
* Performs other duties as assigned.
** Education & Experience
*** Education
** Required**: BSN, will consider someone who is an LPN with an appropriate amount of experience and the approval of providers.
* Education Preferred: BSN.
* Experience
** Required**:
Minimum of
** five
* * years obstetrics experience.
* Experience Preferred:
Experience in obstetrics and gynecology, experience with the phone triage process.
** Licensure & Certification
*** Minimum licensure required:
Licensure in State of Indiana as a Registered Nurse Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision.

We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
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