Receptionist, Administrative​/Clerical

Front Desk Operations

• Greet clients, visitors, and staff with a warm and professional attitude.
• Answer and direct phone calls, taking messages as necessary.
• Handle incoming and outgoing mail and deliveries.

• Respond to inquiries from clients, families, and visitors in a timely and courteous manner.
• Provide information about services, schedules, and appointments.

• Schedule and confirm appointments for caregivers and clients.
• Maintain and update client records and contact information.
• Assist with billing and insurance paperwork as needed.
• Prepare and distribute daily schedules and reports.

• Maintain a clean and organized reception area.
• Order and manage office supplies.
• Ensure office equipment is functioning properly and report any issues.

• Work closely with the home care team to coordinate services and support client needs.
• Assist in organizing staff meetings and training sessions.
• Participate in team meetings and contribute to a positive work environment.

• Education: High school diploma or equivalent.
• Experience: Previous experience as a receptionist or in a customer service role preferred.

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.
• Ability to handle sensitive information with confidentiality and professionalism.
• Friendly, patient, and empathetic with a positive attitude.

• Ability to work flexible hours, including some evenings and weekends if needed.
• Comfortable working in a fast-paced environment with frequent interruptions.