HVAC Service Parts Coordinator - WCA

Join to apply for the Service Parts Coordinator – WCA role at Williams Comfort Air.

WCA is seeking a highly detail-oriented and self-motivated HVAC Service Parts & Purchasing Coordinator to support our residential and commercial service operations across five locations. This role plays a critical part in securing warranty and non-warranty HVAC parts, managing purchasing and POs, and ensuring timely coordination between technicians, vendors, dispatch, and customers.

Monday – Friday, 7am onsite. Our ideal candidate thrives in a fast-paced environment, takes ownership of their work and understands the urgency and financial impact of warranty processing and parts availability.

• $68,000+ annual salary based on experience
• Medical Insurance (as low as $13/week), Dental & Vision Insurance
• FREE Employee & Dependent Telehealth (No Copay)
• Company-Matched Health Savings Account (HSA) and 401(k)
• Company-paid Long-Term Disability Insurance
• Company-paid Employee + Family Life Insurance
• Wellness Program and EAP (Mental Health Support)
• Voluntary Short-Term Disability Insurance, Accident Insurance, Critical Illness Insurance
• PTO (Up to 4 Weeks Based on Tenure)

• Secure HVAC warranty parts for systems.
• Work directly with manufacturers and vendors to verify warranty eligibility, order parts from factories or distribution centers, and track shipping and delivery timelines.
• File manufacturer warranties accurately and within strict deadlines to ensure reimbursement.
• Coordinate with dispatch, technicians, management, and customers.
• Create and manage purchase orders (POs) for parts and materials.
• Monitor and control purchasing to prevent unnecessary or incorrect orders.
• Source and order hard-to-find parts.
• Support warranty credits, restocking, and post-job inventory reconciliation.
• Maintain accurate records and documentation for parts, warranties, and purchases.

• 5+ years of experience in HVAC parts coordination, purchasing, or a related role.
• Strong knowledge of HVAC parts, supplies, and warranty processes.
• Experience working with manufacturers, distributors, and vendors.
• Exceptional attention to detail.
• Strong time management skills with the ability to prioritize.
• Confidence communicating by phone, email, and internal systems.
• High level of comfort with computers, typing, and technology.
• Experience creating and managing purchase orders.
• Ability to work independently and stay organized in a fast-moving environment.
• Strong work ethic and self-motivation.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.