Service Coordinator

Overview

At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.

We believe in building an environment where everyone can thrive. That is why we offer:

• A culture of integrity, collaboration, and respect.
• Comprehensive benefits for you and your family.
• Opportunities for growth, mentorship, and skill development.

Job Summary

The Service Coordinator is responsible for scheduling and coordinating service, installation, and maintenance work while serving as a primary point of communication between customers, service technicians, and internal leadership. This role ensures work orders are accurate, schedules are optimized, and customers receive timely, high‑quality service. The Service Coordinator also supports service operations through billing coordination, reporting, and continuous process improvement.

• Coordinate and schedule service, installation, and maintenance work using the internal database system to ensure accuracy, efficiency, and clear communication.
• Generate and manage work orders, assign technicians, and ensure all job details (notes, photos, parts, labor, travel) are complete and up to date.
• Communicate schedule updates, delays, and service changes to customers, technicians, and internal leadership in a timely and professional manner.
• Coordinate logistics such as material deliveries, pick ups, and technician travel, including overnight trips, to support successful job completion.
• Perform ongoing quality checks on work orders, queues, and documentation to ensure accuracy and readiness.

• Minimum of two (2) years of experience in scheduling, coordination, or service operations.
• Proficiency with database systems, scheduling software, and standard office technology.
• Strong organizational skills with exceptional attention to detail.
• Proven ability to manage multiple priorities, self‑direct work, and meet deadlines in a fast‑paced environment.
• Ability to work effectively both independently and as part of a team.
• Excellent verbal and written communication skills.

• Medical, dental, and vision insurance
• HSA and FSA plans available
• 401(K) with 50% company match up to 6%
• Paid Time Off – Choose an item.
• Holidays – 11 Paid, eligible on day one
• Life/ADD Insurance and Short/Long Term Disability insurance with buy‑up options

Training programs, Tuition Reimbursement, and growth opportunities.

A culture rooted in collaboration, integrity, and respect.

Location:

Indianapolis, IN

Employment Type:

On‑site

Status:
Full‑time

Salary Range: $24 to $28/hour

Our compensation reflects the cost of labor across the US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future.

Latham Pool Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Latham Pool Products is a Drug‑Free Workplace Employer. All offers of employment are subject to applicable pre‑employment requirements.

If you are ready to leverage your expertise and make an impact at Latham Pool Products, we’d love to hear from you! Apply and upload your resume to our team today by following this link:
Careers Page. [MC2]