Front Office Manager, Team

This position is the  Face  of our Edinburgh/ Columbus location as it is the Sentry gatekeeper - controlling entrance to the property, greeting and escorting clients, regulatory officials, vendors and other scheduled visitors contacting and visiting the property. As directed, the Associate, will perform a variety of clerical duties including but not limited to; maintaining client and vendor contact information, placing and stocking orders, filing documents, assisting with scheduling and any necessary administrative support duties.

This position will also assist with the planning of Sentry activities and events, Business Development projects, and overall Sentry experiences.

Essential Duties & Responsibilities:

Administrative Support

· Primary administrative duties include - gatekeeping, answering and transferring calls as necessary, visitor verification and check-in, and maintenance of office supplies

· Prepares Sentry folders for onsite visitors consisting of designated marketing materials specific to the visitor, in addition to offering beverages and snacks when necessary

· Ensures the “Sentry Standard” of high touch, white glove customer service is evident in all communications and face-to-face interactions

· Protects Sentry’s intellectual property and confidential client and company information

· Manages the Sentry General calendar and assists with scheduling needs as directed

Strategic Initiatives Support

· Maintains, updates and helps implement specific job duty operating procedures and supporting reference documents electronically

· Strengthens job knowledge by conducting research and participating in educational growth opportunities

· Completes additional experiential projects in an efficient timely manner as assigned by direct supervisor or approved manager

· Assists with scheduling, delivery and setup of lunches or on-site Sentry events

· Proactively seeks new opportunities to enhance business development and company culture

Business Development Support

· Understands the client onboarding process and assists the business development team as needed

· Understands the client contracting process and assists with contract generation, execution, and delivery as needed basis

· Maintains, organizes and files hard and electronic copies of client document files.

· Ensures high quality, close engagement client support through responsive communication.

· Processes and files client contracts such as Mutual Non-Disclosure Agreements, Master Service Agreements, and Statements of Work on an as needed basis

· Helps maintain client background files including information such as contacts, company financial status, product portfolio, website, locations, mergers/acquisitions, applicable contracting, service history, and audit history.

· Assists with labeling and packing operations, as applicable

Additional Job Duties & Responsibilities

· Any other duties as assigned by the Company’s Manager, Strategic Initiatives, Business Development Manager, and VP, Operations, and Site Supervisor as applicable

Core Requirements

· Personal Effectiveness/Credibility/Professional representing senior-level executive

Qualifications

· Excellent written, verbal and interpersonal communication skills required

· Excellent organizational skills with the ability to meet simultaneous deadlines, while multi-tasking

· Meticulous attention to detail and the ability to uphold the Sentry high-touch, white glove service

· Works well under pressure in a fast-paced environment and is adaptable to various competing demands

· Maintains a positive attitude and always exuberates professionalism

· Reliable, punctual, and able to adhere to a weekly in-office schedule.

Knowledge, Skills & Abilities

· Resourceful team-player, with the ability to also be effective independently

· Excellent phone etiquette, prior experience in operating a multi-line telephone system and secure facility

· Ability to use office equipment such as mail and delivery services, postage meter, FAX, scanner, and copier

· Intermediate to advanced computer skills including Microsoft Outlook, Office, Excel, PowerPoint and Teams

· Intermediate to Advanced skills using voicemail and email communication

· Able to establish and maintain effective relationships with team members and Sentry Executive Leadership

· Strong verbal and written communication skills; strength in typing and note taking

Education and/or

Experience:

High school or equivalent education (additional training/certification is preferred). Two to five years of experience and/or training; or equivalent combination of education and work experience. Experience in regulated industry is a plus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance