Student Services Secretary

Job Title

School Secretary (WCHS Front Office/Student Services)

Non-exempt (hourly).

200 days, including paid holidays.

8 hours per day, depending on the assignment.

School Secretary generally employed for 200 days (including paid holidays).

Paid on the Secretaries Salary Schedule, Level 4, and eligible for benefits on the Support Staff benefits schedule if hired for at least 90 consecutive days.

Principal or other designated building administrator.

This position does not supervise other staff.

Under direct supervision, the School Secretary performs a range of clerical and administrative duties to support school operations and administrative functions. This position provides a high level of professional, courteous, and responsive customer service to students, staff, families, and community members; supports student services and office procedures; manages records, forms, phone calls, data entry, and correspondence; and assists with assessments, special projects, and school events as assigned.

The School secretary role is paramount in supporting the maintenance of a safe and secure school environment by verifying identities, following established protocols for admitting and dismissing patrons, monitoring visitor access during the school day, and maintaining accurate records of persons entering and leaving the building during normal operating hours. Visitor management guidance for schools commonly emphasizes identification checks, controlled entry, sign‑in procedures, and accurate logs of visitor activity.

• Customer Service
  • Provides a high level of professional, courteous, welcoming, and responsive customer services to students, staff, families, and community members.
  • Serves as a primary point of contact and represents the school in a positive and helpful manner.
• Attendance, Reliability and Work Schedule Adherence
  • Maintains regular, punctual attendance and adheres to the assigned work schedule to ensure office coverage and consistent support during the hours students are present.
  • Works the established daily schedule and is consistently available during the school day to respond to student, staff and family needs, support building operations, and maintain continuity of services.
• School Visitor Management
  • Follows processes and procedures for using RAPTOR and school visitor management, emphasizing identification checks, controlled entry, sign‑in and out procedures and accurate logging of visitor activity.
• Administrative Support
  • Provides timely and reliable administrative support to building administrators, including managing calendars, scheduling appointments, handling correspondence, and completing assigned clerical tasks accurately and within expected timelines.
• Record Keeping
  • Maintain accurate records and organized records and files related to students and other administrative matters.
• Communication
  • Handles incoming calls, emails, and in‑person interactions in a timely, professional and customer‑focused manner.
  • Provides accurate information, relays messages, and directs individuals to the appropriate staff or office as needed.
• Support Enrollment Process
  • Maintains a working knowledge of enrollment processes in order to assist when deemed necessary.
• Support Sub Coordinator/Absence Reporting
  • Support administrators and guest teacher coordinator as needed.
• Event Coordination
  • Assists in organizing and coordinating school events, meetings, and conferences, which may include occasional evening events as needed.
• Data Management
  • Inputs, updates, and maintains data in school databases, spreadsheets, and management systems, including attendance, records, and assessment‑related information with a high degree of accuracy and confidentiality.
• Student and Family Support
  • Assists students and parents when arriving at school after its start or leaving early.
  • Focuses on responsiveness and an empathetic and problem resolution mindset.
• Confidentiality
  • Handles sensitive student, family and staff information with discretion and maintains confidentiality in all aspects of the role in accordance with…