Administrative Assistant

Job Description

Are you looking for a place where your friendly attitude and organizational skills can truly shine? Seth Whalen Allstate Insurance in Indianapolis, Indiana, is searching for a dedicated Administrative Assistant to join our vibrant team! In this role, you'll be the welcoming face and helpful voice of our office, playing a crucial part in our daily operations. You'll have the opportunity to interact with clients, support our agents, and keep our office running smoothly.

We value a positive atmosphere where everyone feels supported and appreciated. If you're eager to contribute to a team that cares deeply about its clients and its people, and you enjoy a role where you can make a tangible difference, we can't wait to learn more about you!

Mon-Fri Schedule

Greeting clients and visitors warmly, offering assistance and a welcoming presence.

Answer and direct phone calls, emails, and office texts.

Endorse current client's policies with requested changes.

Oversee our claims process from filing a claim to repair completion.

Review weekly policy reports while following up with current clients.

Support the sales team with administrative tasks and onboarding follow-ups.

Be a key driver for office retention through our in-office processes.

High school diploma or equivalent required.

Previous experience in an administrative or customer service role is highly preferred.

Excellent verbal and written communication skills.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Skilled at resolving client concerns with professionalism, empathy, and clear communication.

Strong organizational skills and attention to detail.

Ability to multitask and manage time effectively.

A positive and friendly demeanor is essential.

Have prior experience in insurance highly preferred.

Currently hold active state of Indiana property and casualty insurance license or willing to obtain within 30 days of hire date.