Business Manager

Overview

Description

BUSINESS MANAGER

Reports To:

Branch Manager

Summary

The Office Manager serves as a key leader within the dealership, fostering a positive and professional workplace environment while supporting the daily administrative and operational needs of the team. This role maintains consistent and timely communication across departments, staying closely connected with other managers and staff to ensure alignment and efficiency in day-to-day operations. Some key responsibilities are to maintain management and warranty schedules, process and post customer payments, review and respond to emails.

This position also requires various administrative tasks such as data entry, postings, distributing mail, managing schedules, ordering necessary office supplies, writing effective emails and other duties as assigned.

• Serve as the primary administrative partner to the Branch Manager.
• Coordinate internal events, meetings, and team activities, including organizing meals, refreshments, and logistical details.
• Perform other administrative support tasks, such as keeping appointment calendars, data entry, postings, and ordering supplies.
• Work closely with staff, management, customers, vendors, and other external partners.
• Order necessary supplies for the dealership.
• Answer, screen, and forward telephone calls.
• Greet walk-in customers and other visitors.
• Write effective emails.
• Obtain or send information or documents using a computer, mail, or other shipping methods.
• Approve payment for vendor invoices
• Maintain current statements with our vendors.
• Review/respond to emails.
• Process credit card settlements.
• Copy, file and maintain documents and records.
• Collect, sort, distribute and prepare mail and courier deliveries.
• Deposit cash and check payments daily / weekly.

• Interpersonal relationship building.
• Organization and document management.
• Time management and task prioritization.
• Computer literacy (email, spreadsheets, document software).
• Accurate data entry.
• Basic accounting and financial processing.
• Cash and payment handling procedures.
• Vendor communication and relationship management.
• Professional phone etiquette.
• Written communication (clear and professional emails).
• Verbal communication and active listening.
• Customer service and front-desk professionalism.
• Meeting and event coordination.
• Attention to detail.
• Problem-solving and initiative.
• Confidentiality and professional integrity.

Physical Demands

• Mobility:
  The person should be able to move around the office or reception area comfortably, including walking, standing, and potentially climbing stairs.
• Vision/Hearing:
  Good eyesight and visual acuity are important for reading and processing written information, such as messages, memos, and visitor identification. The individual should have good hearing to effectively communicate with visitors, clients, and colleagues, including understanding phone conversations.
• Manual dexterity:
  Ability to operate a phone system, computer, keyboard, and other office equipment efficiently.
• Lifting:
  May occasionally handle packages, mail, or other items of moderate weight.
• Working hours:
  
  Standard office hours; occasional early mornings or evenings based on company needs.

This position has an immediate opening start date and will allow for proper notice to current employer. Submit your resume with confidence that all contacts with us are confidential.

• Health and Wellness Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Supplemental Products like Long-Term Disability

• 401(k) with company match
• Retirement Planning Assistance
• Financial Guidance and Education

• Paid Holidays and Personal Time
• Vacation based on length of service

• Life Insurance, Hospital Stay, Critical Illness, and other products
• Bereavement Services and Employment Assistance Program
• Mental Health Resources

Paid Training and Tools Assistance to do the job right.

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century…