BMV Records Clerk

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers

The BMV Records Clerk is responsible for processing court documentation and accurately applying traffic‑related convictions to driver records. You will manage documentation from in‑state and out‑of‑state agencies and respond to driver inquiries about their records.

This role requires strong data entry abilities, intermediate computer proficiency, and effective written and verbal communication skills. Attention to detail and the ability to work with a high volume of documentation are essential.

Key outcomes for this role are:

• Navigate and utilize the System Tracking and Record Support (STARS) database to manage driver records.
• Use Microsoft Office applications daily to support data entry and documentation tasks.
• Process documents that affect a driver's license status or driving privileges.
• Maintain accurate and organized driver records in compliance with agency standards.
• Communicate professionally with court staff, state agencies, and Indiana drivers to resolve record‑related questions or issues.

The salary for this position traditionally starts at $29,588.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

The essential functions of this role are:

• Supports the daily operations of an organization by performing general office tasks.
• Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information.
• Reviews files, records, and other documents to obtain information to respond to requests.
• Types forms, correspondence, memos, and other materials.
• Maintains filing systems for efficient recordkeeping and easy retrieval.
• Checks emails, sends faxes, makes copies, and updates computer databases.
• Answers telephones and gives information to callers, takes messages, or transfers calls to appropriate individuals.
• Trains other staff members to perform work activities, such as using computer applications.
• Completes tasks or projects assigned by supervisor in a timely manner.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of general office functions and clerical procedures.
• Excellent critical thinking skills.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent attention to detail and proofreading skills.
• Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and database tools.
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
• Ability to work independently.
• Ability to provide effective and professional customer service to internal and external parties.
• Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 1 year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

This role may be utilized in a supervisory capacity based on agency needs.

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness…