Course & Contracts Specialist

Job Title:

Course & Contracts Specialist

Location:

Indianapolis Campus

Job Type: Full-time

Classification: N-4

Salary Range: $17.50-$20.00/hour (based on experience)

Reports To:

Assistant Director, Course & Contracts Administration

We are an open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

• Empathy:
  We stand with our students, partners, and communities.
• Integrity:
  We treat all with dignity and respect.
• Accountability:
  We deliver on our commitments.
• Agility:
  We innovate, iterate, and transform.
• Connectivity:
  We connect with partners to strengthen communities and ensure student success for all.

This position provides coordination and comprehensive support in the management of the section building, supplemental pay request, and adjunct faculty contracts.

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Entering data into system for course sections (e.g., room and instructor assignments, consumable fees, etc.).
• Coordinating with facilities scheduler to assign classes to rooms.
• Generating faculty contracts.
• Processing faculty substitution, extra pay, and course load sheets.
• Responding timely to change requests from Deans, Department Chairs, and Program Chairs.
• Monitoring status of courses and contracts to ensure they are completed in a timely manner, are in line with committed Service Level Agreement (SLA), and all processes are followed through to completion.
• Following defined quality control procedures to proactively identify and resolve errors to minimize impact to faculty, staff, and students.
• Generating and distributing reports to chairs as needed.
• Providing exceptional customer service and advocacy to all in support of college, campus, programs, and student success.
• Engaging in critical thinking to efficiently problem solve and resolve identified challenges/issues.
• Promoting an engaging environment by engaging in behaviors that value and support everyone.

While formal education or certifications may be beneficial, or even required for certain positions, what we need are candidates who can demonstrate the practical skills and experience necessary to excel in this role. A proven track record of [specific experience or skill] will be prioritized.

• Associate degree from a regionally accredited higher education institution.
• Experience with Banner or other student information system.
• Strong attention to detail.
• Excellent oral and written communication skills.

• Three to five years of previous administrative support work experience.
• Prior experience working in higher education.
• Experience using various Google Suite and Microsoft Office tools/resources (e.g., Google Sheets, Excel, MS Forms).
• Prior experiencing using Workday.

• Confident and self-motivated with a low ego.
• Outstanding verbal and written communication skills.
• Ability to listen, understand, analyze, and deliver effective solutions.
• Highly collaborative and team‑oriented approach to solving problems.

• Opportunity to work on innovative and impactful projects.
• Collaborate with a team of skilled professionals.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no‑cost preventive services and coverage for orthodontia
• Vision plan with low‑cost exams and allowances for glasses or contact…