Home Health Scheduler

Touch Of Love Home Health Care Inc in Indianapolis, IN is looking for one home health scheduler to join team. We are located on 6919

E. 10th Street Suite

B. Our ideal candidate is attentive, motivated, and hard-working.

• Ensure bi‑monthly eligibility reviews are conducted and necessary authorizations are obtained.
• Assure that client requests for services are staffed according to the needs identified in the Plan of Care and client preferences, ensuring adequate numbers of staff are available.
• Ensure all cases are staffed per schedule.
• Inform clients and appropriate staff of the schedule utilization.
• Fill new clients’ service needs within established time frames.
• Monitor staff availability and hiring needs.
• Respond to ill/absent calls and provide coverage appropriately.
• Participate in the evaluation and performance review of direct care staff.

• Participate in hiring decisions for the coordination unit.
• Train new coordinators and provide training and mentoring in areas of developmental need.
• Complete scheduled performance reviews.
• Supervise coordination staff to ensure effective, timely responses to Touch of Love client needs.
• Develop work schedules for coordinator staff, including on‑call responsibilities.

• Assure that paperwork/data entry is completed accurately and timely.
• Communicate staff needs to supervisors regularly and as needed to ensure adequate levels of available staff.
• Collaborate with the Intake Coordinator to ensure staff availability for new client intake.
• Participate and communicate with other departments and individuals to ensure Touch of Love tasks are accomplished (billing, payroll, information systems).

• Maintain daily logs (manual or computer).
• Keep schedules current and employee/client data updated.
• Compile required statistics and submit written reports as required.

• Respect the confidentiality of information in client and employee records.
• Share information in accordance with Touch of Love policy and HIPAA guidelines.
• Protect written confidential documents in a manner that prevents unauthorized access.
• Ensure the implementation of confidentiality requirements by all office and on‑call coordinators.

• Ensure compliance with applicable state, federal, CHAP, and Joint Commission standards.
• Attend meetings and educational programs as required.
• Accept responsibility for personal and professional development and identify learning/developmental needs.
• Participate in ongoing quality improvement activities.

• Perform additional duties and responsibilities as deemed necessary.

• High school graduate, college degree preferred.
• Minimum of three (3) years’ experience in staffing or related field, preferably including home care.
• Previous supervisory experience.
• Experience in a health care setting and knowledge of medical terminology strongly preferred.
• Demonstrates strong verbal and written communication skills and ability to work well with people.
• Demonstrates organization and time management skills.
• Speaks, writes, reads, and understands English.
• Proficient in mathematical skills.
• Demonstrates skills in organization, problem‑solving, decision‑making, conflict resolution, and the ability to work independently.
• Personal computer and data entry skills.

We are looking forward to receiving your application. Thank you.