State Procurement Agency Support Administrator

Title: State Procurement Agency Support Administrator

Location: Indianapolis, IN

Duration: 8 months

Type: Contract – Hybrid (4 days onsite)

The State Procurement Agency Administrator will play a key role in supporting procurement processes by performing critical administrative tasks and providing resolution support.

• Conducting basic contract reviews to identify and address Personally
• Identifiable Information (PII) concerns.
• Preparing and posting contracts, requests for quotes (RFQs), and related documentation to online platforms in accordance with agency standards.
• Handling support tickets and phone calls to assess, research, and resolve issues or inquiries raised by requestors.
• Collaborating with requestors to provide guidance and resolution for procurement-related tasks or challenges.
• Maintaining organized records and ensuring compliance with relevant policies, procedures, and timelines.
• Providing excellent customer service and ensuring clear communication with internal and external stakeholders.

• Attention to Detail:
  Strong focus on accuracy, particularly when reviewing contracts for PII or other sensitive information.
• Procurement Knowledge:
  Familiarity with procurement processes, contract management, and public sector regulations is highly desirable.
• Problem-Solving
  
  Skills:
  
  Ability to assess issues, conduct research, and develop practical solutions.
• Technical Proficiency:
  Comfortable using online platforms to post contracts and handle documentation; familiarity with relevant software/tools is a plus.
• Communication
  
  Skills:
  
  Excellent verbal and written communication abilities to assist requestors effectively and professionally.
• Organizational
  
  Skills:
  
  Ability to manage multiple tasks and prioritize effectively to meet deadlines.
• Customer Service Orientation:
  Commitment to providing high-quality support and assistance to stakeholders.
• Legal Awareness:
  Basic understanding of PII and how to manage sensitive information in compliance with legal and organizational guidelines.

• Previous experience in procurement, contract management, or a related field.
• Knowledge of state procurement policies and procedures.
• Experience in ticketing systems or customer service platforms.