Registrar; Event Services Coordinator), Conference Services

Department

UNIVERSITY EVENTS AND CONFEREN (UA-UECO-IUINA)

The Office of Conferences and Event Registration Services (OCERS) manages 1 of Indiana University's critical enterprise systems forevent registration, revenue collection, and participant management.

Through this system, OCERS supports approximately 1,300conferences, programs, and non-credit activities across Indiana University (IU) campuses each year and facilitates the collection and management of approximately $11 million in annual revenue.

The scope and complexity of OCERS registration services has grownsignificantly in recent years. Registration programs support activities taking place across IU campuses, throughout the stateand nation, and internationally. The registration team works with university departments and external organizations to develop and administer registration processes that meet the specific operational, financial, and participant needs of each program.

OCERS is responsible for ensuring appropriate fraud detection and prevention protocols are followed for registration and revenueactivities. This requires ongoing evaluation and monitoring of registration activity and an understanding of risks including payment and financial fraud, phishing and identity-related fraud,and fraudulent registrations associated with international travelor visa applications.

The service areas of IU Conferences and Event Registration Services include:

• Event registration and revenue collection
• Registration system development, administration, and support
• Comprehensive academic conference planning
• Planning and management of summer conferences and camps
• Virtual program management and streaming
• Event planning and travel assistance for internationalprograms
• Entrepreneurial and non-credit program support

This Event Coordinator Specialist position serves as a Registrarwithin OCERS. Registrars specialize in the design, administration,and management of online registration, payment collection,participant data, and abstract submission processes for conferences, events, and non-credit programs throughout IU. The Registrar works directly with university and external clients to understand program needs, translating those needs into effectiveregistration solutions while managing assigned registrationprojects throughout their lifecycle, from initial consultation andsystem configuration through participant support, financial processing, reporting, onsite registration when required, and registration closeout.

• Manages complex online registration and payment collection processes for conferences, events, and non-credit programs servingIU clients across multiple campuses
• Consults with clients to assess registration needs and developsregistration solutions based on program structure, participantexperience, financial requirements, reporting needs, and university policies
• Designs, configures, tests, launches, and maintains online registration forms and associated registration workflows
• Manages assigned registration projects throughout the registration lifecycle, including initial consultation, system configuration, testing, launch, ongoing maintenance, participantsupport, reporting, and registration closeout
• Configures registration options including registration types,fees, discounts, sessions, activities, capacity limits, paymentoptions, and other program-specific requirements
• Ensures registration and revenue collection processes comply with university requirements and applicable payment-card and information-security standards
• Monitors registration activity and follows established frauddetection and prevention protocols
• Establishes registration processes, deadlines, cancellation andrefund policies, and other registration…