Automotive Service Advisor

Responsibilities

• Schedule customer service appointments
• Greeting customers in a professional manner
• Accurate write‑up of customer concerns
• Convey expected costs and obtain approval for repairs
• Tracking the vehicle and communicating progress to the customer
• Maintaining excellent customer satisfaction
• Performing any additional task assigned by management
• Maintain accurate records of customer interactions, service history, and repairs performed
• Follow up with customers to ensure satisfaction and address any concerns
• Upsell additional services or accessories as appropriate
• Collaborate with the parts department to order necessary parts for repairs

• Excellent communication skills
• Professional appearance
• Positive attitude
• Strong automotive knowledge or previous automotive-related experience
• Commitment to being a team player

• Previous experience in automotive service advising or related field preferred
• Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems
• Excellent communication and interpersonal skills
• Ability to build rapport with customers and provide exceptional customer service
• Proficient in using computer software for service writing and estimates
• Detail‑oriented with strong organizational skills
• Valid driver's license