Business Operations Specialist
Listed on 2026-03-01
-
Business
Business Administration, Office Administrator/ Coordinator, Business Management -
Administrative/Clerical
Business Administration, Office Administrator/ Coordinator, Business Management
Position Summary
The Business Operations Specialist is a hands‑on, execution‑focused role that supports day‑to‑day field operations, with a strong emphasis on billing readiness, job setup, and workflow follow‑through. This position is ideal for someone with prior experience in a billing or operational support capacity who enjoys working directly in systems, coordinating details, and keeping processes moving.
Serving as a key point of contact between Field Operations, Accounting, and Corporate Business Operations, this role helps ensure jobs are set up correctly, documentation is complete, and operational data flows smoothly from the field to corporate teams. While the role aligns with Corporate Business Operations / Accounting, the impact is highly practical and field‑facing—focused on accuracy, timeliness, and hands‑on support rather than deep analysis or technical reporting.
The primary objective of this role is to support the opportunity‑to‑cash process by ensuring billing inputs are complete, workflows are maintained, and operational teams have the support needed to execute efficiently.
Key Responsibilities Operational & Billing Support- Support job setup, updates, and maintenance in the ERP system in partnership with Division and Field Managers
- Assist with weekly billing preparation by reviewing job data, tickets, time entries, and supporting documentation for completeness and accuracy
- Follow up with field teams to resolve missing, incorrect, or incomplete billing information
- Monitor ticket, timekeeping, and approval workflows to ensure timely processing
- Help maintain clean, accurate job and customer data used for billing and reporting
- Serve as a day‑to‑day system support resource for Operations within ERP and timekeeping platforms
- Track and administer timekeeping entries for assigned teams, escalating issues as needed
- Assist with basic troubleshooting and user support related to operational systems
- Coordinate inventory tracking and support quarterly inventory counts
- Assist Division Managers with ticket setup, scheduling coordination, and dispatch‑related support
- Help organize job documentation, site records, and operational files
- Schedule and coordinate meetings, site touchpoints, and operational check‑ins as needed
- Prepare recurring operational reports and summaries using standard templates
- Help document standard operating procedures and workflow steps
- Identify recurring issues or bottlenecks and elevate opportunities for process improvement
- Support consistency and compliance in how operational data is entered and maintained
- Support the accuracy and consistency of data provided to Corporate Accounting
- Assist with audit requests, documentation gathering, and operational compliance needs
- This role does not own Accounts Receivable but plays a key enabling role in billing readiness
- Hands‑on experience supporting billing, job costing, or operational workflows
- Working knowledge of ERP, billing, or timekeeping systems
- Strong attention to detail with a focus on accuracy and follow‑through
- Comfortable working directly in systems and coordinating with field teams
- Proficiency in Microsoft Office, including Excel (basic to intermediate level)
- Strong organizational and time‑management skills
- Ability to manage multiple priorities in a fast‑paced, operational environment
- Clear and professional communication skills (written and verbal)
- Service‑oriented mindset with a practical, solutions‑focused approach
- Willingness to learn systems and processes rather than build complex analytics
- High School Diploma or GED required
- Associate’s or Bachelor’s degree in Business, Operations, Accounting, or a related field preferred, but not required
- 2–5 years of experience in billing support, operations support, accounting support, or a similar specialist role preferred
- Candidates with hands‑on billing or ERP experience and strong operational aptitude are highly encouraged to apply
- Medical, Dental, and Vision Insurance
- HSA/FSA with Company Match
- 401(k) with up to 4% Company Match (100% vested immediately)
- Paid Time Off (PTO)
- Free Mental Health Courses and Resources
- Free Financial Coaching and Education
- Clear Career Advancement Opportunities
- Continued Education Reimbursement
- Relocation and Travel Opportunities
- Referral Bonuses for Top Talent
- Business Development Bonus Opportunities
- Monthly and Annual Safety Competitions with Prizes
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).