Business Senior Associate

Overview

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well‑being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80‑year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That’s why we continuously invest in innovative ideas, such as AI‑enabled insights and technology‑powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

The Business Travel Senior Associate supports the delivery and continuous improvement of the firm’s travel program. This role executes travel operations, administers policies and processes, and partners with internal stakeholders and vendors to ensure efficient, compliant, and high‑quality travel experiences. Working with guidance from leadership, the Senior Associate applies independent judgment to execute day‑to‑day travel program activities. You will work closely with our Travel Management Company (TMC) and other partners to ensure seamless, high‑quality service for our travelers.

This is a dynamic role focused on execution, process improvement, and service excellence—not commercial contract management or strategic program management.

Travel Program Execution & Support

• Execute and support corporate travel policies, procedures, and programs, ensuring consistency and compliance.
• Serve as a primary point of contact for employee travel inquiries and provide guidance on travel requirements for domestic and international travel up to and including visas, documentation, and safety protocols.
• Coordinate and support travel reservations in partnership with the firm’s TMC and internal stakeholders.
• Provide VIP/C‑Suite travel booking support using company booking portal.
• Monitor travel advisories and alerts; communicate updates and assist with adjustments during disruptions.
• Rapidly triage and resolve traveler issues, distinguishing between minor and systemic challenges.
• Serve as a point of escalation for persistent operational concerns.
• Maintain accurate documentation of travel policies, procedures, and knowledge resources.
• Administers firm travel rewards (e.g., status upgrades, unused flights) as directed by the Assistant Director, Indirect Procurement.
• Support management of travel vendors by maintaining relationships, monitoring service levels, and escalating issues as needed.
• Assist in contract administration activities, including tracking terms, rates, and performance metrics. Support governance processes through performance reporting (not contractual enforcement).
• Identify opportunities for process improvements, automation, and enhanced traveler experience and contribute to implementation. Deliver program communications through email, intranet, and internal channels. Keep travelers and stakeholder groups informed of updates, changes, and best practices.
• Support and coordinate the execution of new program initiatives, technology rollouts, and operational expansions.
• Track implementation timelines and coordinate cross‑regional alignment.

• Proactive and Self‑Driven:
  Takes initiative, identifies challenges early, and manages priorities without needing constant direction.
• Organized and Resilient:
  Works effectively in a fast‑paced, multi‑project environment with poise and structure.
• Supplier
  
  Collaboration:
  
  Supports supplier relationships and contributes to value realization, helping ensure accountability – without engaging in contractual terms.
• Strong Communicator:
  Able to influence and inform through compelling written and verbal messaging. Effectively communicates the value of a managed travel program.
• Stakeholder‑Focused:
  Builds trust and credibility by anticipating stakeholder needs and following through with operational solutions.
• Global Mindset:
  Thrives in a diverse, international team and understands regional differences in travel requirements and service…