Director, Strategic Workforce Planner

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Job Category:
Employee Success | Job Details:
About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The SWOP Business Partner serves as a strategic advisor to a set of business units, leading the development and execution of holistic three‑year and in‑year Workforce & Organizational Plans. This role shapes workforce strategy, optimizes organizational design, and embeds workforce planning into business decision‑making.

The SWOP BP works cross‑functionally with Business Leaders, HR Business Partners (HRBPs), Finance, Recruiting, and Strategy & Operations to ensure alignment with broader company objectives — and plays a critical part in driving Workforce Transformation by integrating AI‑driven automation and Digital Labor strategies aligned with Salesforce's human + agents vision.

• Strategic Organizational Design & Workforce Transformation – Partner with BU leaders to design and optimize organizational structures, including job profiles, skills, grade level distribution, spans of control, and workforce architecture.
• Conduct organizational assessments to identify gaps and opportunities, feeding recommendations into annual and three‑year workforce plans.
• Support evolving job architectures, career frameworks, and workforce transformation initiatives, including AI and Digital Labor integration.
• Leverage AI‑driven insights to inform job evolution, skills transformation, and workforce agility.
• Data Analysis & Insight Generation – Analyze workforce data to uncover trends, discrepancies, and opportunities across locations, job profiles, and grade levels.
• Utilize advanced analytics tools (Power BI, Tableau) to generate actionable insights that inform workforce strategy.
• Assess workforce distribution, representation, and location viability to support expansion and optimization decisions.
• Evaluate the impact of AI‑driven automation and Digital Labor on workforce composition, organizational effectiveness, and future skills requirements.
• Stakeholder Engagement & Credibility Building – Act as a trusted advisor to business leaders, HRBPs, and Strategy & Operations teams, translating workforce insights into strategic actions.
• Facilitate ongoing stakeholder discussions, presenting findings, recommendations, and progress on workforce initiatives.
• Build strong business acumen to ensure workforce planning stays aligned with strategic priorities.
• Proactive Workforce Optimization – Develop and implement strategies to optimize workforce resources, balancing headcount, skills, and budget.
• Go beyond reporting trends – interpret and integrate them into business discussions.
• Provide recommendations that enhance organizational performance, talent development, retention, and acquisition.
• Integrate AI and Digital Labor solutions into workforce optimization strategies.
• Continuous Improvement & Innovation – Stay ahead of industry trends, best practices, and emerging technologies in workforce planning and organizational design.
• Lead initiatives to enhance workforce planning methodologies, tools, and processes.
• Experiment with new approaches to workforce analysis, ensuring agility and future‑readiness.
• Partner with AI and technology teams to explore innovative AI‑powered solutions for workforce planning.
• Develop cutting‑edge concepts that challenge the organizational approach to ensure success as an agentic enterprise.

• Organizational Design & Workforce Transformation – Deep knowledge of job…