SME - Business Professional Consultant

Senior Analyst

As a global company that's growing at the speed of light, we are seeking a senior analyst to join the Q2C Innovation team to help our Global Business Strategy Operations Organization scale. The team sets the strategic direction for transformation programs, driving cross‑functional process improvement, technology implementation, and scale initiatives within Salesforce's Approvals business domain. The successful candidate must possess strong communication and technical skills.

This person will need to be able to quickly learn the business domains and be able to apply the knowledge in conjunction with their business analysis skills. Our ideal candidate must enjoy working in a highly dynamic, fast‑paced, and high‑growth environment, as well as be experienced in working with & engaging global business stakeholders.

• Operationalize Job-to-be-Done framework within our program operating model, including business requirements documents, requirements writing & strategic planning artifacts.
• Evaluate JTBD coverage against program capabilities & strategic planning roadmaps.
• Align JTBD to our business value driver methodology to help measure the value & frequency of jobs.
• Helps plan, facilitate and engage with business users at different levels to understand more about our jobs framework, supporting a quarterly refresh.
• Conduct data analysis using Salesforce reports & Tableau to support in business value metrics.
• Recommend cohorts of users to activate within programs, related to jobs‑to‑be‑done coverage.

• ~ 5 years of hands‑on experience as a business analyst.
• Self‑starter with autonomous approach to work.
• Process flow & jobs‑to‑be‑done familiarity. Experience with process flow mapping and building out future state process flows. Experience with Lucidchart a plus.
• Experience working with both business and technical teams, coordinating solution design, development/configuration, and deployment across multi‑dimensional teams.
• Analytical mindset and data‑driven competencies are a must with the ability to dig under the hood and leverage usage and adoption data points to drive value and change.
• Proven ability to coordinate a diverse set of business users to develop cohesive and streamlined program artifacts.
• Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non‑technical audiences.
• Excellent team player able to work within a global operating model, including virtual and distributed cross‑functional teams, with the flexibility to work across different time zones.
• Ability to support team members and improve work processes.