Account Manager

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Account Manager

• Serve as the voice of the customer:
  Act as the primary liaison between NSWC Crane and K ’s internal teams, ensuring Crane’s mission needs and priorities are fully represented in K ’s engineering and capture strategies.
• Engage the regional innovation ecosystem:
  Build and sustain relationships with organizations that drive Crane’s innovation mission — including the NavalX Midwest Tech Bridge, West Gate@Crane Technology Park, the Applied Research Institute (ARI), and the Crane Regional Defense Group (CRDG) — to strengthen collaboration and accelerate technology transition.
• Shape and capture opportunities:
  Identify, shape, and pursue opportunities under Other Transaction Authorities (OTAs) such as S²MARTS, EMC², and LEAN Power, as well as through traditional NAVSEA contracting authorities.
• Promote innovation and prototyping:
  Support the development of white papers, CSOs, and technology demonstrations that advance K ’s role as a rapid problem‑solving partner to Crane.
• Maintain an internal engagement plan:
  Track leadership changes, organizational shifts, and department‑level focus areas across Crane’s expanding structure; ensure contact management, visit schedules, and engagement reporting are current.
• Engage NSWC Crane leadership:
  Proactively engage senior leaders across NSWC Crane to validate priorities, refine problem statements, and shape opportunities and prototypes aligned to the Division’s evolving needs.
• Coordinate K  internal alignment:
  Translate NSWC Crane leadership guidance into concrete actions — synchronizing K ’s investments, R&D activities, and technical capabilities with capture and delivery plans.
• Develop and execute account strategy:
  Create customer‑specific plans that integrate business development, engineering, and operations to deliver a consistent message and measurable results.
• Lead market awareness efforts:
  Coordinate with industry and consortium members to gather insight on upcoming acquisition strategies, program timing, and contracting pathways.
• Assess customer trends:
  Provide senior leadership with 3–5‑year horizon analysis on customer direction, technology priorities, and partnership opportunities to inform capture campaigns.
• Monitor and strengthen performance:
  Conduct customer assessments on current contract and task performance, ensuring internal teams maintain responsiveness, quality, and customer trust.
• Achieve measurable outcomes:
  Drive growth in pipeline quality, awards, and partnerships that advance K ’s NSWC Crane account objectives and Mission Engineering Division growth targets.

• Bachelor’s degree in a technical, business, or related discipline.
• Minimum of 10 years of experience supporting the Department of Defense or U.S. Navy; direct experience with NSWC Crane Division or other NSWC divisions strongly preferred.
• Demonstrated understanding of government acquisition processes, OTAs, and NAVSEA contracting authorities.
• Proven ability to build and sustain relationships with government, industry, and academic partners across complex organizations.
• Familiarity with federal budget, investment, and technology‑transition processes that shape Crane’s innovation and research, development and acquisition initiatives.
• U.S. citizenship with ability to obtain and maintain a DoD security clearance.

• Master’s degree in a technical or business discipline — or equivalent combination of education and relevant experience.
• Established network within the NSWC Crane Division enterprise, particularly among technical departments, Tech Bridge leadership, and regional innovation partners.
• Demonstrated success leading capture, program development, and partnership initiatives within DoD R&D or systems engineering environments.
• Strong communication and influencing skills, capable of articulating complex technical capabilities in operationally relevant terms.
• Proven ability to integrate internal teams and external stakeholders to deliver mission‑driven, innovative solutions.
• Track record of growth achievement — developing qualified pipelines, securing new awards,…