Business Process Excellence Coach; CI​/OpEx Coach

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

The MOS Process Excellence Coach is a senior individual contributor responsible for driving enterprise-wide process improvement and operational excellence across non-manufacturing functions such as Supply Chain, HR, Finance, Customer Service, Product Management, IT, and Commercial/Marketing. This role leads complex, cross-functional initiatives that improve efficiency, scalability, quality, cost, and customer experience. The MOS Coach serves as a trusted advisor to leaders, applies Lean and continuous improvement methodologies, and builds lasting improvement capability across the organization.

• Lead large, complex, cross-functional and enterprise-wide process improvement initiatives from problem definition through implementation and sustainment.
• Analyze current-state processes, workflows, and handoffs to identify inefficiencies, risks, root causes, and improvement opportunities.
• Design future-state operating models, workflows, and governance that improve speed, quality, accuracy, and customer experience.

• Apply MOS, Six Sigma, and continuous improvement methods in non-manufacturing and knowledge-work environments (e.g., Value Stream Mapping, Kaizen, problem solving, standard work, automation, risk mitigation).
• Translate methodology into practical, business-focused solutions with measurable and sustainable results.

• Partner with functional leaders to align improvement initiatives with strategic priorities, customer needs, and compliance requirements.
• Influence decisions through strong analytical insight, data-driven recommendations, and executive-level communication.
• Facilitate workshops and working sessions to align stakeholders and accelerate adoption of change.

• Coach teams, MOS apprentices, facilitators and leaders on continuous improvement tools, mindset, and behaviors.
• May coach MOS leader or continuous improvement practitioners, developing future process excellence leaders.
• Embed continuous improvement practices and governance to increase organizational maturity.

• Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent education/experience
• 5+ years of experience in business process improvement, operational excellence, or enterprise transformation roles.
• Proven experience leading complex, cross-functional initiatives with measurable business impact.
• Strong facilitation, problem-solving, and stakeholder influence skills
• Ability to operate independently and navigate ambiguity.

• MOS or Six Sigma certification (Green Belt, Black Belt, or D5 certification – multiple tools)
• Experience improving service, transactional, or knowledge-based processes
• Exposure to change management and process automation

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: Linked In Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups;
  Paid volunteer day annually;
  Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Hiring Range: $88,700.00 - $ USD. Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.