Client Services Specialist - WIN Pumps

Client Services Specialist - WIN Pumps

Job Description

Founded in 1923, Peerless Pump Company is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most.

Our product quality is second to none, but it’s our people who’ve made us Peerless for over 100 years. Our legacy of innovation is fueled by attracting, training, and retaining employees from diverse backgrounds. With competitive benefits and a strong emphasis on development, growth, and innovation, Peerless employees come seeking a job but stay to build a career.

Are you passionate about building strong client relationships and orchestrating complex project deliveries from order to fulfillment? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Client Services Specialist , you will be serving as the primary liaison between our Made-to-Order pump customers and the factory, strategically coordinating projects, developing delivery schedules, and driving proactive account management for key clients. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing:

As a key part of the Client Services team, you'll create impact by Influencing internal priorities and championing client needs to ensure on-time delivery, exceptional service, and lasting partnerships that drive business growth.

Your main responsibilities include:

• Develop and execute account management fulfillment plans, aligning strategic priorities with Sales and key clients
• Act as the single point of contact for customer quotes, orders, project timelines, and technical documentation across assigned accounts
• Develop delivery schedules that balance customer requirements with operational capacity and business objectives
• Collaborate cross-functionally with Purchasing, Operations, Engineering, and Warranty teams to resolve complex customer inquiries and escalated issues
• Exercise independent judgment to initiate corrective actions, coordinate logistics, authorize RMAs, and recommend process improvements
• Serve as a trusted advisor to clients, proactively identifying opportunities for improved service and project success

What makes you a great fit:

Above all, you are a proactive, detail-oriented professional with strong analytical and communication skills, proven experience managing client relationships in a manufacturing or engineered-to-order environment, and the ability to exercise independent judgment on matters that impact business operations. We would also imagine that you have:

• A Bachelor's degree in Business, Communications, or related field
• A minimum of 3–5 years of experience in client services, account management, or a similar coordination role
• Strong analytical, problem-solving, and written/oral communication skills
• Demonstrated ability to exercise independent judgment and discretion on significant business matters

It is a plus if you also:

• Have experience with ERP systems, SAP preferred
• Have a background in manufacturing, pump, or engineered-to-order industries
• Have proficiency with MS Office and strong organizational skills with minimal supervision required

Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.

The salary range for this position is $50,000 to $73,075 per year. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees.…