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Senior Manager, AI-Driven CS Strategy & Initiatives

Job in Indianapolis, Hamilton County, Indiana, 46262, USA
Listing for: Genesys Cloud Services, Inc.
Full Time position
Listed on 2026-07-05
Job specializations:
  • Business
    Business Analyst, Change Management, Corporate Strategy
Salary/Wage Range or Industry Benchmark: 132300 - 232700 USD Yearly USD 132300.00 232700.00 YEAR
Job Description & How to Apply Below
Location: Indianapolis

Genesys Cloud Services, Inc. is seeking a Senior Manager, Customer Success Strategy & Initiatives to drive high-impact projects that enhance business outcomes. This role demands strong analytical skills and executive-level communication as you partner closely with Customer Success leadership.

Ideal candidates will have 8+ years of experience in related fields and excel in ambiguous environments. The position emphasizes the successful execution of strategic initiatives, requiring exceptional problem-solving abilities and collaboration across various teams.

Competitive compensation package includes medical benefits, flexible work schedules, and development opportunities.

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Position Requirements
10+ Years work experience
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