Vice President, Client Operations

Position Summary

The Vice President, Client Service Operations is a pivotal role within BNY, focusing on leading and enhancing client operations. The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes.

• Handling client relationships and managing client’s accounts, and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients
• Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escape issues appropriately
• Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans
• Support new client onboarding, account setup, and validation of settlement instructions where applicable
• Prepare and maintain procedural documentation, metrics, and reporting; contribute to continuous improvement initiatives
• Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement

• Bachelor’s degree in business, Finance, or a related field.
  • Advanced degree or professional certification preferred
• Typically, 7-12 years of experience.
• Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counter parties) preferred.
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders.
• Proven client service experience across internal stakeholders and external institutional clients.
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