Service Manager

Summary

The Service Manager plays a pivotal role in orchestrating the entire flooring installation process for customers across their assigned areas. This role focuses on leading our in‑house team and delivering customer satisfaction while managing and nurturing relationships with Lowe’s.

• Oversee day-to-day functions of the Installation Coordinator Team.
• In-store (Lowe’s) support, engagement, focused on sales and education.
• Engagement in the Lowe’s Executive/VIP Program.
• Ensure high‑quality installations, that exceed customer expectations.
• Maintain excellent customer satisfaction scores.
• Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
• Manage relationships, negotiate pricing, and authorize payments for services.
• Analyze job profit margins and make informed decisions.
• Resolve escalated customer issues and conduct site visits when necessary.
• Provide guidance to installers and customers on installation and products.

• High school diploma or equivalent (GED)
• 1-2 years of customer service management experience.
• 3 or more years of flooring experience is preferred.
• Ability to collaborate in a team.
• Strong problem‑solving abilities.
• Commitment to ethical conduct and professionalism.

• Sit for extended periods.
• Reach, bend, kneel, and handle materials.
• Lift and carry up to 75lbs.
• Operate a forklift and handle materials.
• Specific vision abilities required.

• Mostly quiet, indoor office space.
• Occasional time in non‑climate‑controlled areas.