Deputy Chief of Staff

Deputy Chief of Staff (IT Strategy & Planning Director)

Location:

Must be located or willing to relocate to Indianapolis, IN. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Deputy Chief of Staff - Strategy & Planning is a senior individual contributor within the DPAIO Chief of Staff Office, responsible for translating enterprise strategy into disciplined planning, governance, and execution. This role operates within the Chief of Staff Operating Model, ensuring precision, clarity, alignment, and leadership leverage across DPAIO. Deputies are hired and trained centrally to establish a consistent standard of strategy and planning excellence, then transition into embedded roles supporting individual towers while remaining tightly connected to the central CoS Office.

The Deputy Chief of Staff acts as a strategic integrator, operating system enabler, and trusted partner to Chiefs of Staff and senior leaders.

• Develop and execute DPAIO (Digital Platform and AI Office) strategies and operating roadmaps at the business unit to drive enterprise execution, aligning to business unit priorities, and ensuring initiatives stay connected from intent through execution and measurement.
• Partner with senior planning leaders and executive leadership to create a sound multi‑year plan with clear planning assumptions and accurate financial insights for the IT function, translating priorities into actionable strategies and operating plans.
• Monitor and research relevant technology and business trends using data and qualitative performance measures to advise senior management on IT strategy, and surface early risks, dependencies, or strategic drift requiring corrective action.
• Synthesize annual and multi‑year plans to demonstrate clear tie‑back to corporate and CIO‑level strategies and goals, and ensure alignment to enterprise value while avoiding duplication or misalignment.
• Conduct external research and engage cross‑enterprise partners across multiple departments to frame potential strategic initiatives for investment or execution support reinforcing “one voice, one narrative” in how initiatives are positioned.
• Use forecast models and scenario analysis to analyze performance and develop action plans for emerging market and technology opportunities, supporting KPI alignment, performance reporting, and value tracking with Finance/CoS partners.
• Research new ventures and prospective service expansion opportunities, documenting decisions, actions, and outcomes to ensure follow‑through and execution discipline.
• Create concise, decision‑ready executive reports/materials that translate complex technical issues into clear insights, implications, and recommendations, validated and sourced from the Single Source of Truth.

Requires a BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 10 years of experience in Data Collection and Analysis, IT Consulting, IT Performance Management, Strategy or Financial Planning, Business Intelligence and Analytics, or Business Process Design; or any combination of education and experience, which would provide an equivalent background.

• 10+ years of experience in strategy, management consulting, enterprise planning, or Chief of Staff type of roles strongly preferred.
• Proven success as a senior individual contributor in complex, matrixed organizations strongly preferred.
• Strong strategic synthesis, analytical rigor, and executive‑level communication skills strongly preferred.
• Demonstrated ability to influence without authority and operate in ambiguity strongly preferred.
  
  Experience in large,…